Front Office Intern

Hotel Domani; Bologna; In loco; EUR 6696 - 10.044; Tempo pieno

Vantaggi offerti da questo lavoro

Monthly internship compensation

On-the-job coaching and guidance

Access to facilities (restaurant and 3

Discount on hotel stays and dining

Dynamic, international work culture

Descrizione del lavoro

TSH in Bologna invites you to join as a Community Host Intern, delivering welcome, service in our restaurant and bars, and city guidance. You’ll be at the forefront of guest-facing operations, learning products and cross-selling to create memorable experiences for every guest.

You’ll work across front-of-house areas, assisting guests, supporting self-check-in, and expanding your F&B skills, including coffee and cocktails. You must study in Italy and be enrolled in an EU program.

Competenze

• You are currently enrolled in an EU school or university.
• Studying Hospitality, Tourism, Front Office Management or similar at an MBO level.
• Able to work independently and take responsibility.
• Flexible, hands-on, positive attitude.
• Must be studying in Italy.

Mansioni

• Provide a warm welcome and check-in for guests.
• Assist guests at self-check-in kiosks (no reception desk).
• Prepare and serve a variety of local dishes, stretching F&B skills.
• Brew coffee and mix signature cocktails when needed.
• Act as a city concierge, answering guest questions about local spots.
• Keep areas tidy and prepared for the next shift.
• Assist guests with requests regarding facilities and services.

Conoscenze

Hospitality

Guest service

Multitasking

Independent work

Formazione

EU school/university enrollment

Hospitality/Tourism/Front Office Management studies (MBO)

Descrizione del lavoro

As our Community Host Intern, you’ll be operating in all of our front of house areas, making sure that each guest is having the best possible TSH-experience. Whether you’re providing a flawless welcome and check in, awesome service in our restaurant and bars or just having a chat to make their stay truly unforgettable ― you are at the forefront of our guest facing operation. You know everything about our products and how to (cross-)sell these to our guests. And it’s because of you that everyone who enters our Bologna -location will become a raving fan of TSH instantly!

In Case You Don’t Know Who We Are:

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

What You’ll Do

• You make sure everyone gets a warm welcome as soon as they walk in;
• You’ll help our guests at our self-check-in kiosks (we have no reception desk);
• You get to stretch your F&D skills by preparing and serving a variety of local dishes;
• Barista anyone? You’ll brew delicious coffee one day and will be mixing our signature cocktail the next;
• You’ll be a secret concierge to the city, answering all of your guests’ questions about the best places to visit, eat, shop or party;
• Tidy home’s a happy home. You’ll make sure everything is spick and span in all areas and ready for the following shift;
• You’ll help our guests with any requests or demands regarding our facilities (you may even pick up some new tech skills along the way!).

Who You Are

• You’re currently enrolled in an EU School or University;
• Currently studying Hospitality, Tourism, Front Office Management or similar at an MBO level;
• Enjoy receiving and taking responsibility and you can work independently;
• You have a flexible, hands‑on, motivated and positive approach;
• You’re an octopus that loves to get your dexterity skills into action;
• You love responsibility and handle stressful peak periods like a pro;
• Hard working, responsible and a “let’s do this!” mentality;
• You must be studying within Italy.

What We Offer

• An amazing work environment with a fantastic vibe and lots of positive energy.
• On the job coaching and guidance.
• Monthly compensation for your internship.
• The opportunity to work and learn at a dynamic, young, international organisation; we’re a real game changer in the hospitality industry.
• A first glimpse into the world of Hospitality with one of the most innovative players in the market.
• Access to the amazing TSH facilities, including our awesome restaurant and gym. And did we mention you also get a discount on Hotel stays and Food and Drinks?
• A wonderful workplace to call home with, dare we say it, fun colleagues.

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.