Front Office Intern

The Social Hub (B Corp™); Bologna; On-site; EUR 6,696 - 10,044; Full time

Benefits offered by this job

On-the-job coaching

Dynamic, international team

Discount on hotel stays and food &

Job summary

The Social Hub (B Corp™) in Bologna invites you to join as a Community Host Intern. You will welcome guests, assist at self-check-in kiosks, and contribute to food & beverage service, from local dishes to coffee and cocktails.

You’ll also act as a city concierge, sharing tips on places to visit, eat, shop or party. You’ll join a dynamic, international organization and gain hands-on experience in hospitality operations while developing tech skills and a flexible, proactive approach.

Qualifications

• EU student enrolled in a EU school or university.
• Studying Hospitality, Tourism, Front Office Management or similar at an MBO level.
• Willingness to take responsibility and work independently.
• Flexible, hands-on, positive attitude.

Responsibilities

• Ensure guests receive a warm welcome as they enter the venue.
• Assist guests at self-check-in kiosks due to no reception desk.
• Prepare and serve local dishes to stretch F&B skills.
• Brew coffee and mix our signature cocktails.
• Act as a city concierge, recommending places to visit, eat, shop or party.
• Keep the space clean and ready for the next shift.
• Help guests with requests regarding facilities and learn new tech skills.

Education

EU School or University enrollment

Hospitality, Tourism, Front Office Management (MBO level)

Job description

Your Mission Should You Choose To Accept It…

As our Community Host Intern, you'll be operating in all of our front of house areas, making sure that each guest is having the best possible TSH-experience. Whether you're providing a flawless welcome and check in, awesome service in our restaurant and bars or just having a chat to make their stay truly unforgettable - you are at the forefront of our guest facing operation. You know everything about our products and how to (cross-sell) these to our guests. And it's because of you that everyone who enters our Bologna -location will become a raving fan of TSH instantly!

In Case You Don't Know Who We Are:

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

What You'll Do

• You make sure everyone gets a warm welcome as soon as they walk in;
• You'll help our guests at our self-check-in kiosks (we have no reception desk);
• You get to stretch your F&D skills by preparing and serving a variety of local dishes;
• Barista anyone? You'll brew delicious coffee one day and will be mixing our signature cocktail the next;
• You'll be a secret concierge to the city, answering all of your guests' questions about the best places to visit, eat, shop or party;
• Tidy home's a happy home. You'll make sure everything is spick and span in all areas and ready for the following shift;
• You'll help our guests with any requests or demands regarding our facilities (you may even pick up some new tech skills along the way!).

Who You Are

• You're currently enrolled in an EU School or University;
• Currently studying Hospitality, Tourism, Front Office Management or similar at an MBO level;
• Enjoy receiving and taking responsibility and you can work independently;
• You have a flexible, hands-on, motivated and positive approach;
• You're an octopus that loves to get your dexterity skills into action;
• You love responsibility and handle stressful peak periods like a pro;
• Hard working, responsible and a "let's do this!" mentality;
• You must be studying within Italy.

What We Offer

• An amazing work environment with a fantastic vibe and lots of positive energy.
• On the job coaching and guidance.
• Monthly compensation for your internship.
• The opportunity to work and learn at a dynamic, young, international organisation; we're a real game changer in the hospitality industry.
• A first glimpse into the world of Hospitality with one of the most innovative players in the market.
• Access to the amazing TSH facilities, including our awesome restaurant and gym. And did we mention you also get a discount on Hotel stays and Food and Drinks?
• A wonderful workplace to call home with, dare we say it, fun colleagues.

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.