Front Office Agent

San Clemente Palace Venice; Venezia; On-site; EUR 21,000 - 29,000; Full time

Job summary

San Clemente Palace Venice is seeking a Front Desk Agent to warmly welcome guests, manage check-in/check-out, and assist with reservations at our historic Venice property.

The role focuses on delivering outstanding guest service, handling requests promptly, and ensuring smooth arrival and departure experiences for visitors staying at the hotel.

Responsibilities

• Welcome, greet and appreciate guests for using the establishment.
• Perform guest check-in and check-out duties.
• Address guest’s needs and resolve their concerns and complaints.
• Take online and phone reservations.
• Collect guest information, including contact details and dates of their stay.
• Assign rooms and hand out keys.
• Prepare bills and take payments.
• Take and pass on message to guests and act on requests in an efficient and prompt manner.

Job description

Responsibilities
A Front Desk Agent provides receptionist and customer service duties to ensure guests have a pleasant experience. Some of their duties and responsibilities include to:

• Welcome, greet and appreciate guests for using the establishment.
• Perform guest check-in and check-out duties.
• Address guest’s needs and resolve their concerns and complaints.
• Take online and phone reservations.
• Collect guest information, including contact details and dates of their stay.
• Assign rooms and hand out keys.
• Prepare bills and take payments.
• Take and pass on message to guests and act on requests in an efficient and prompt manner.