Front Desk Agent

CUSA, LLC; Venezia; On-site; EUR 24,000 - 32,000; Full time

Job summary

CUSA, LLC is seeking a customer service oriented individual for hotel front desk duties in Italy, Veneto, Venezia. You will manage calls, reservations, and guest check-ins/outs, while ensuring payment verifications and a welcoming arrival experience.

The role requires teamwork, professionalism in dispute resolution, and flexibility to work weekends and holidays across 7a-3p or 3p-11p shifts. A background check will be completed for all applicants.

Qualifications

• Experience in customer service or hospitality settings.
• Ability to answer calls and handle reservations.
• Background check will be completed on all applicants.

Responsibilities

• Answer calls and manage guest inquiries.
• Make and manage reservations.
• Check-in and check-out reservations.
• Verify payment methods and rate codes.
• Create a welcoming experience upon guest arrival.
• Handle guest disputes with professionalism.
• Coordinate with coworkers to ensure smooth operations.
• Work weekends and holidays as required.
• Shifts available: 7a-3p and 3p-11p.
• Weekend and weekday shifts available.

Skills

Customer service

Multi-tasking

Teamwork

Weekend/holiday availability

Conflict resolution

Tools

Auto Clerk PMS

Job description

Looking for a customer service friendly individual with the ability to multi-task.

Auto Clerk PMS experience is a plus.

Basic Task Required

• ability to answer calls
• make reservations
• check-in/check-out reservations
• verify payment methods and pay attention to rate codes
• ability to create a welcoming experience upon a guest arrival
• handle guest disputes with ease and professionalism
• ability to work with co-workers as a team
• ability to work weekends and holidays
• 7a-3p, 3p-11p shifts are available
• Weekends and Weekday shifts available

Background check will be completed on all applicants