Front Office Manager

Casa Monti; Roma; On-site; EUR 38,000 - 56,000; Full time

Job summary

Casa Monti in Rome seeks an experienced Front Office Manager to lead guest relations and oversee reception team, valets and baggage handlers on site.

You will manage reservations, upsell to increase turnover, train Front Office staff, and coordinate with housekeeping to welcome guests and assign rooms.

Responsibilities

• Be Casa Monti's ambassador to customers and partners, and have a thorough knowledge of our establishment's environment
• Supervise the team of receptionists, valets and baggage handlers and provide feedback on their performance
• In the absence of the reservations department, you will manage reservation requests
• Check and follow up on all reservations
• Build loyalty among existing customers and ensure the satisfaction of new customers
• Monitor, handle and resolve customer disputes in close collaboration with your line managers
• Manage Front Office schedules
• Provide training for Front Office teams
• Give tours of the establishment to professionals and customers
• Ensuring that Front Office procedures are complied with, updated and optimized
• Control and monitor accounts receivable
• Develop the hotel's turnover through upsell actions
• Ensure proper management of the cash register, daily closings and commission invoices
• Manage, motivate and organize the work of the teams in order to optimize customer satisfaction
• Participate in and lead Head of Department meetings
• You will be responsible for welcoming guests and allocating rooms, working closely with the housekeeping department.

Job description

Your main tasks :

• Be Casa Monti's ambassador to customers and partners, and have a thorough knowledge of our establishment's environment


• You will supervise the team of receptionists, valets and baggage handlers and provide feedback on their performance.


• In the absence of the reservations department, you will manage reservation requests


• Check and follow up on all reservations


• Build loyalty among existing customers and ensure the satisfaction of new customers


• Monitor, handle and resolve customer disputes in close collaboration with your line managers


• Manage Front Office schedules


• Provide training for Front Office teams


• Give tours of the establishment to professionals and customers


• Supervise the team of receptionists, valets and baggage handlers and provide feedback on their performance


• Ensuring that Front Office procedures are complied with, updated and optimized


• Control and monitor accounts receivable


• Develop the hotel's turnover through upsell actions


• Ensure proper management of the cash register, daily closings and commission invoices


• Manage, motivate and organize the work of the teams in order to optimize customer satisfaction


• Participate in and lead Head of Department meetings


• You will be responsible for welcoming guests and allocating rooms, working closely with the housekeeping department.