Front Desk Leader - Elevate Guest Experience

Hilton; Como; In loco; EUR 32.000 - 46.000; Tempo pieno

Descrizione del lavoro

Hilton is seeking a Front Office Supervisor to lead our front desk team, ensuring smooth check-ins, check-outs, and guest service delivery.

You will oversee schedules, train staff, resolve guest issues, manage lobby flow, and drive department initiatives while upholding Hilton's hospitality values.

Join us to help create memorable stays and contribute to an award-winning workplace culture.

Competenze

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.

Mansioni

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery.
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback.
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues.
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency.
• Manage special projects: Lead department initiatives or ad-hoc assignments.

Descrizione del lavoro

Hilton is seeking a Front Office Supervisor to lead our front desk team, ensuring smooth check-ins, check-outs, and guest service delivery.

You will oversee schedules, train staff, resolve guest issues, manage lobby flow, and drive department initiatives while upholding Hilton's hospitality values.

Join us to help create memorable stays and contribute to an award-winning workplace culture.