Guest Experience Executive – Luxury VIP Hospitality

COREcruitment Ltd; Milano; In loco; EUR 26.000 - 36.000; Tempo pieno

Descrizione del lavoro

COREcruitment Ltd seeks a polished Guest Experience Executive to join a premium luxury hospitality team, delivering seamless, personalized service from arrival to departure with focus on safety and operational standards.

The ideal candidate has at least two years in hospitality or luxury service, fluent English, and excellent communication. A high school diploma and valid driver’s license are required.

Competenze

• Requires high school diploma or equivalent.
• Fluent English is mandatory for communication with guests.
• Experience in hospitality or luxury service is preferred.
• Proficient IT skills with MS Office and basic database management.

Mansioni

• Greet guests warmly and provide a polished welcome to all guests.
• Deliver personalized service and anticipate guest preferences.
• Assist guests with baggage handling and movement within the terminal.
• Support food and beverage offerings while maintaining luxury standards.
• Coordinate guest movements and assist with travel-related formalities as needed.
• Maintain a pristine reception/concierge area and assist cross-functional teams.

Conoscenze

Fluent English

Multilingual

Exceptional communication

Guest-focused

Detail-oriented

Multitasking

Formazione

High school diploma

Strumenti

MS Office

Basic database management

Descrizione del lavoro

Job title: Guest Experience Executive – Luxury VIP Hospitality

Date: ASAP

We are seeking a dedicated and polished Guest Experience Executive to join a premium hospitality team specializing in high‑end, tailored guest services. This role is ideal for a professional who excels in creating seamless, luxury experiences—from the moment guests arrive until their departure.

As the first point of contact, you will embody the essence of refinement, professionalism, and personalized care, ensuring every interaction reflects the highest standards of service excellence. Your responsibilities will include guest welcoming, bespoke service delivery, and supporting premium food and beverage offerings, all while maintaining impeccable safety and operational standards.

Key Responsibilities

• Deliver a warm, polished, and individualized welcome to all guests, setting the tone for a memorable experience.
• Anticipate and exceed guest expectations by providing proactive, customized assistance tailored to their preferences.
• Guide guests from premium lounges to departure gates or aircraft (where applicable), ensuring a smooth and dignified transition.
• Assist with personal belongings and luggage, demonstrating attention to detail and care.
• Handle inquiries, requests, and concerns with diplomacy, efficiency, and a solutions-oriented mindset.
• Maintain a strong, visible presence at reception or concierge areas, offering immediate support to guests.
• Supervise lounge readiness, ensuring spaces are pristine, well-appointed, and aligned with luxury standards.
• Oversee food and beverage service, confirming that all offerings are fresh, properly presented, and fully operational.
• Track and replenish supplies (e.g., refreshments, amenities) to sustain a flawless guest experience.
• Verify guest documentation and assist with customs or travel-related formalities as needed.
• Coordinate flight logistics, including arrival/departure details and guest movement within the terminal.
• Collaborate with cross-functional teams to enhance terminal operations and overall satisfaction.
• Serve as a brand ambassador, consistently upholding the organization’s values and luxury service culture.
• Maintain an impeccable appearance, adhering to uniform and grooming standards.
• Demonstrate in-depth knowledge of terminal services to inform and assist guests effectively.
• Perform additional duties as assigned by management to support operational excellence.
• Follow established organizational procedures, maintaining accurate records related to role performance.
• Prioritize health and safety, fulfilling duty of care responsibilities in line with company policies.
• Ensure prompt, high-quality responses to guest inquiries and concerns.Provide timely and precise communication to line managers upon request.

Key Requirements:

• High school diploma or equivalent certification (required).
• Valid driver’s license (mandatory).
• Minimum 2 years of experience in hospitality, luxury service, or a related field.
• Multilingual skills (preferred but not mandatory).
• Fluent English (written and verbal).
• Proficient in IT tools, including MS Office and basic database management.
• Exceptional communication skills—clear, courteous, and adaptable.
• Meticulous, attentive, and detail-focused with a guest-first mindset.
• Strong multitasking ability and flexibility in a fast-paced environment.

Core Competencies:

• Integrity & Ethics – Acts with honesty and professionalism in all interactions.
• Effective Communication – Conveys information clearly and persuasively.
• Empathy & Guest-Centricity – Understands and responds to guest needs with warmth and discretion.
• Goal-Oriented – Committed to achieving excellence in every task.
• Inspirational & Collaborative – Motivates colleagues and fosters a team-first culture.
• Resilient & Results-Focused – Overcomes challenges while maintaining high standards of quality.
• People-Centric – Prioritizes guest and colleague satisfaction.
• Team Player – Values collaboration, acknowledges contributions, and promotes unity.
• Customer Service Excellence – Delivers flawless, memorable experiences with attention to detail.

Note:

This position requires adaptability, discretion, and a passion for service excellence. Only candidates who embody these values will be considered.

This is an exceptional opportunity for a service-driven professional to contribute to a world-class hospitality environment.