Guest Experience Supervisor (Maternity Leave Cover) - Sheraton Milan Malpensa

Hosco.com; Lombardia; On-site; EUR 26,000 - 38,000; Full time

Job summary

Sheraton, part of Marriott International, is seeking a Front Desk professional in Lombardy, Italy. You will handle guest check-ins, verify identity, assign rooms, and issue keys while ensuring accurate guest accounts and rewards details.

You will balance cash, process various payments, and prepare daily reports. You will collaborate with hotel teams to fulfil guest requests and maintain security procedures as needed.

Qualifications

• High school diploma or GED is required.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Process all guest check-ins, verifying guest identity and form of payment, assign rooms and issue room keys.
• Set up accurate guest accounts according to requirements and enter rewards information.
• Balance cash, process all payment types, vouchers, and charges; secure payments prior to issuing keys.
• Compile and review daily reports/logs; complete cashier and closing reports; balance bank at shift start and end.
• Respond to guest requests and coordinate with other staff to fulfill them; notify security of theft reports.

Education

High school diploma or G.E.D. equivalent

Job description

POSITION SUMMARY

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gatherand connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliverameaningful guest experience, we encourage you to exploreyour next career opportunitywith Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,?beginyour purpose,belongto an amazing global?team, andbecomethe best version of you.