Front Desk & Guest Experience Agent

Melia Hotels International S.A.(Meliá); Milano; In loco; EUR 25.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible compensation

Exclusive discounts on products and services

Participation in loyalty program

Descrizione del lavoro

A leading hotel chain in Italy is seeking a Receptionist responsible for daily operations and exceeding customer satisfaction. You will personalize guest experiences, handle complaints, and ensure efficient check-in/check-out processes. The ideal candidate has at least one year of customer service experience, excellent communication skills, and a degree in Tourism or Hospitality. This position offers opportunities for growth within the global family of the hotel chain, promoting equality and diversity in the workplace.

Competenze

• Advanced English proficiency; a third language is an advantage.
• Minimum 1 year of experience in customer service.

Mansioni

• Personalize guest interactions and maintain accurate guest profiles.
• Handle front desk administrative tasks and manage guest complaints professionally.
• Ensure smooth check-in/check-out processes and act as a hotel ambassador.

Conoscenze

Hotel operations

Customer service

Complaint handling

Organization

Communication

Formazione

University degree in Tourism or Hospitality

Vocational training in similar fields

Descrizione del lavoro

A leading hotel chain in Italy is seeking a Receptionist responsible for daily operations and exceeding customer satisfaction. You will personalize guest experiences, handle complaints, and ensure efficient check-in/check-out processes. The ideal candidate has at least one year of customer service experience, excellent communication skills, and a degree in Tourism or Hospitality. This position offers opportunities for growth within the global family of the hotel chain, promoting equality and diversity in the workplace.