Front Desk Agent

Borgo Pignano Tuscany Relais & Châteaux; Volterra; On-site; EUR 40,000 - 65,000; Full time

Benefits offered by this job

Shared accommodation and meals

Company uniform and laundry service

Professional growth and ongoing培训

Relais & Châteaux standards training

International, collaborative team

Job summary

Borgo Pignano Tuscany Relais & Châteaux in Tuscany seeks a Front Office professional with a passion for luxury hospitality to lead guest experiences from check-in to check-out. You will coordinate with Housekeeping, Concierge, Reservations, and F&B to ensure seamless service and personalized attention.

The ideal candidate brings 2–3 years in luxury hospitality, flawless English, a professional appearance, and a collaborative spirit, with a valid driving licence and references.

Qualifications

• At least 2–3 years of experience in a similar role within a 4- or 5-star hotel, resort or luxury hospitality.
• Excellent customer-service orientation and a strong service mindset.
• Excellent problem-solving and prioritization skills.
• Professionalism, discretion and attention to detail.
• Excellent communication and interpersonal skills.
• Strong teamwork and collaborative spirit.
• Excellent command of English; knowledge of a second foreign language is a plus.
• Own vehicle / valid driving license and access to a car.
• Verifiable professional references.

Responsibilities

• Manage check-in and check-out operations professionally and in accordance with company standards.
• Provide a warm welcome and assistance to guests throughout all stages of their stay.
• Assist guests with restaurant reservations, activities and experiences offered by the property.
• Monitor, record, and verify the accurate billing of stays and services used.
• Handle requests, feedback, and complaints promptly, empathetically, and with a solution-oriented approach.
• Collaborate with Housekeeping, Concierge, Reservations, and Food & Beverage departments to ensure a seamless and personalized guest experience.
• Update and maintain the operational reports required by Management.
• Ensure compliance with Relais & Châteaux and Borgo Pignano Tuscany standards in every guest interaction.

Skills

Customer service

Problem solving

Communication

Interpersonal skills

Teamwork

Emotional intelligence

English proficiency

Driving licence

Professional appearance

References

Job description

Borgo Pignano Tuscany Relais & Châteaux is a private 750-acre estate nestled among the hills and valleys of Tuscany, where elegance, authenticity, and sustainability come together to create a unique hospitality experience.

Our philosophy is based on slow living, organic farming, and respect for nature, creating an atmosphere that combines the comfort of a 5-star resort with the warmth of Tuscan hospitality.

We offer our guests refined stays, exceptional food and wine experiences, and wellness-oriented activities.

Joining our team means contributing to the creation of memorable moments through passion, courtesy, and attention to detail.

Main Responsibilities

• Manage check-in and check-out operations efficiently, professionally, and in accordance with company standards.
• Provide a warm welcome and assistance to guests throughout all stages of their stay.
• Assist guests with restaurant reservations, activities, and experiences offered by the property.
• Monitor, record, and verify the accurate billing of stays and services used.
• Handle requests, feedback, and complaints promptly, empathetically, and with a solution-oriented approach.
• Collaborate with Housekeeping, Concierge, Reservations, and Food & Beverage departments to mensure a seamless and personalized guest experience.
• Update and maintain the operational reports required by Management.
• Ensure compliance with Relais & Châteaux and Borgo Pignano Tuscany standards in every guest interaction.

Reporting Line

• Front Office Manager

The Profile We Are Looking For

• At least 2–3 years of experience in a similar position within a 4- or 5-star hotel, resort, or luxury hospitality environment.
• Excellent customer-service orientation and a strong service mindset.
• Excellent problem-solving and prioritization skills.
• Professionalism, discretion, and attention to detail.
• Excellent communication and interpersonal skills.
• Strong teamwork and a collaborative spirit.
• Excellent command of English; knowledge of a second foreign language is considered a plus.
• Emotional intelligence, empathy, and the ability to remain composed in challenging situations.
• Professional appearance and alignment with our sustainability values.
• Own vehicle / valid driving licence and access to a car.
• Verifiable professional references.

What We Offer

• The opportunity to join an outstanding hospitality environment combining luxury, sustainability, and the enhancement of the local area.
• Shared accommodation and meals included throughout the employment period.
• Company uniform and dedicated laundry service.
• Professional growth opportunities and ongoing training.
• Training on Relais & Châteaux standards, quality systems, and industry regulations.
• Internal training on operational management, company procedures, and Relais & Châteaux standards.
• An international, collaborative working environment focused on skills development.
• A passionate team and a company culture focused on employee well-being and talent development.

Our Commitment

Joining Borgo Pignano Tuscany means contributing to a project that places hospitality excellence, sustainability, and people development at the heart of its mission.

We offer an inclusive and stimulating environment where continuous training, responsibility, and collaboration are the pillars of our culture.

You will work in one of Tuscany’s most iconic destinations, helping to create memorable experiences for guests from all over the world.