Villas Guest Experience Host – Luxury Hospitality

Borgo Pignano Tuscany Relais & Châteaux; Volterra; On-site; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Shared accommodation

Meals included

Uniform provided

Laundry service

Relais & Châteaux training

Job summary

Borgo Pignano Tuscany Relais & Châteaux is seeking a Villas Guest Services Agent for the 2027 season. You will be the main point of contact for guests staying in our nine villas, coordinating check-in/out, restaurant bookings, activities, and in-room dining requests with a calm, meticulous service mindset.

Ideal candidates have at least 2 years in Front Office or Food & Beverage within luxury hospitality, excellent English, strong organizational skills, and a passion for sustainability aligned

Qualifications

• At least 2 years in Front Office and/or Food & Beverage within luxury hospitality.
• Excellent English, strong organizational skills, and attention to detail.
• Ability to manage multiple tasks with a high level of service quality.

Responsibilities

• Manage check-in and check-out operations for villas.
• Assist guests with restaurant reservations, activities, and experiences.
• Deliver impeccable service and respond promptly to guest requests.
• Collaborate with Housekeeping, Concierge, In-Room Dining, and Front Office for coordinated service.
• Ensure compliance with safety, hygiene, and operational standards.

Skills

Front Office

Guest Services

English Fluency

Multi-tasking

Communication

Discretion

Job description

Borgo Pignano Tuscany Relais & Châteaux is seeking a Villas Guest Services Agent for the 2027 season. You will be the main point of contact for guests staying in our nine villas, coordinating check-in/out, restaurant bookings, activities, and in-room dining requests with a calm, meticulous service mindset.

Ideal candidates have at least 2 years in Front Office or Food & Beverage within luxury hospitality, excellent English, strong organizational skills, and a passion for sustainability aligned