Fleet Hospitality & Quality Training Director

Celebrity Cruises; Turbigo; In loco; EUR 52.000 - 76.000; Tempo pieno

Descrizione del lavoro

A renowned cruise line in Italy is seeking a training specialist to enhance service standards across the fleet. The ideal candidate will have a minimum of 3 years of hospitality experience, a proven track record in designing training programs, and exceptional communication skills. Key responsibilities include collaborating with HR, influencing quality assessments, and ensuring the delivery of outstanding guest experiences. This position offers the opportunity to make a significant impact within a dynamic team environment.

Competenze

• Minimum of 3 years of hospitality experience preferred.
• Proven ability to design, build and implement training programs.
• Advanced knowledge of coaching, mentoring, and performance consulting.
• Ability to speak English clearly and distinctly.

Mansioni

• Collaborates with L&D/HR to develop tailored training.
• Influences scores of Forbes Travel Guide assessments fleet-wide.
• Identifies areas of opportunity based on evaluations.
• Submits post-visit elevation planning reports.
• Ensures consistent delivery of service standards.
• Partners with leaders to utilize internal evaluation data.

Conoscenze

Hospitality experience

Training program design

Coaching techniques

Effective communication

Report writing

Guest satisfaction evaluation

Descrizione del lavoro

A renowned cruise line in Italy is seeking a training specialist to enhance service standards across the fleet. The ideal candidate will have a minimum of 3 years of hospitality experience, a proven track record in designing training programs, and exceptional communication skills. Key responsibilities include collaborating with HR, influencing quality assessments, and ensuring the delivery of outstanding guest experiences. This position offers the opportunity to make a significant impact within a dynamic team environment.