Luxury Frontline Training Lead: Service & Sales Excellence

Global Blue; Lombardia; Ibrido; EUR 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work flexibility

Hands-on learning in luxury retail

Team-building activities

Descrizione del lavoro

A leading service provider in refund solutions in Italy is seeking a Sales Training Manager to design and deliver training programs for their frontline staff. This role focuses on enhancing customer service and employee engagement. The ideal candidate has over 5 years of experience in training and a strong background in customer-facing environments. The position offers hybrid work flexibility and opportunities for professional growth.

Competenze

• 5+ years of experience in sales or service training.
• Experience in designing and delivering training programs.
• Exposure to luxury service or hospitality is a plus.

Mansioni

• Develop and implement a comprehensive training roadmap.
• Deliver tailored soft skills training for frontline staff.
• Promote a culture of service excellence.

Conoscenze

Strong facilitation skills

Coaching abilities

Communication skills

Organizational skills

Time management skills

Fluent in Italian

Proficient in English

Formazione

Bachelor’s degree in Learning & Development or related field

Descrizione del lavoro

A leading service provider in refund solutions in Italy is seeking a Sales Training Manager to design and deliver training programs for their frontline staff. This role focuses on enhancing customer service and employee engagement. The ideal candidate has over 5 years of experience in training and a strong background in customer-facing environments. The position offers hybrid work flexibility and opportunities for professional growth.