Luxury Client Experience Lead – CEX Ambassador (Florence)

FERRAGAMO; Toscana; On-site; EUR 35,000 - 45,000; Full time

Benefits offered by this job

Ticket restaurant provided

Individual Incentive Plan

Employee Discount Program

Job summary

Ferragamo in Florence is seeking a Senior Client Advisor - CEX Ambassador to elevate client experiences on the selling floor. You will report to Store Management and lead by example, driving sales with accountability while delivering exceptional service to luxury clients.

The role emphasizes clienteling, CRM activities, and collaboration with regional teams to create memorable moments and strong client relationships.

Qualifications

• At least 3 years of previous experience in luxury fashion retail or high-end hospitality.

Responsibilities

• Transform client experience into magical moments and build long-term relationships.
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Skills

Clienteling

CRM

Leadership

Communication

Analytical thinking

Organizational skills

Italian/English fluency

Team collaboration

Tools

CRM software

Job description

Ferragamo in Florence is seeking a Senior Client Advisor - CEX Ambassador to elevate client experiences on the selling floor. You will report to Store Management and lead by example, driving sales with accountability while delivering exceptional service to luxury clients.

The role emphasizes clienteling, CRM activities, and collaboration with regional teams to create memorable moments and strong client relationships.