Client Advisor Bologna

PRADA; Bologna; In loco; EUR 28.000 - 32.000; Tempo pieno

Descrizione del lavoro

Prada Group in Bologna seeks a Client Advisor to deliver extraordinary luxury experiences, putting clients at the center and guiding them through the Prada world.

You will drive personal and store targets, build lasting relationships via CRM, and participate in omnichannel initiatives. A passion for fashion and brand heritage is essential.

Join a creative, international team committed to excellence and inclusivity.

Competenze

• Experience as a Client Advisor, Sales Assistant or similar in luxury fashion.
• Strong customer orientation and excellent interpersonal skills.
• Passion for fashion, brand heritage, and the ability to communicate product knowledge to clients.

Mansioni

• Put customers first, creating a welcoming environment and delivering excellent service.
• Exceed individual sales targets and contribute to store success.
• Achieve KPIs with high-quality sales and service.
• Demonstrate deep product knowledge and Prada heritage.
• Capture client data in CRM to personalize relationships.
• Follow up with clients to strengthen long-term relationships.
• Host in-store or virtual appointments to engage clients.
• Promote an Omni-Channel shopping experience.
• Stay up-to-date with luxury fashion trends and the Prada universe.
• Resolve client complaints with guidance from management.
• Maintain care for products and comply with stock procedures.
• Use digital tools to deliver integrated luxury experiences.
• Collaborate with Back of House and keep stock organized.
• Adhere to company procedures and reporting requirements.
• Be a team player and foster a positive, inclusive environment.

Conoscenze

Customer focus

Relationship building

Interpersonal communication

Strumenti

CRM software

Descrizione del lavoro

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

JOB PURPOSE

As Prada Client Advisor, You guarantee an extraordinary and memorable luxury customer experience, placing the Clients at the center, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador.

You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Prada Brand.

You hold yourself accountable to achieve your individual and store sales target, acting as proactive player in ensuring the best service and responding to the customer needs, both in store and on e-commerce channel.

RESPONSIBILITIES:

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”;
• Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store;
• Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service;
• Demonstrate an excellence knowledge of the products as well as Prada history, culture and DNA;
• Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities;
• Follow up with the Clients, using the CRM tools, in order to strengthen thelong term relationship with clients;
• Host and conduct appointments either in presence or leveraging technology to do virtual appointments;
• Embrace and promote the Omni Channel mindset;
• Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the clients and to give advises;
• Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary;
• Operate with the highest level of care and respect for the Products;
• Utilize Company digital tools actively to offer a complete and integrated luxury experience;
• Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room;
• Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed;
• Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.

KNOWLEDGE AND SKILLS

Previous experience in a Client Advisor, Sales Assistant or similar role, preferably within the luxury fashion or premium retail sector.

Strong customer orientation and excellent interpersonal and communication skills, with the ability to build long-term relationships with clients and provide a high-level, personalized shopping experience.

Passion for fashion and luxury, with a genuine interest in the brand, its products and heritage, and the ability to effectively communicate product knowledge to clients.

Results-oriented, proactive and flexible, with a strong team spirit and the ability to work in a dynamic, fast-paced retail environment while contributing to the achievement of individual and store targets.

RAL: 28 .000 – 32 .000 Euro

#LI-MP1

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.