FinTech Customer Experience Specialist

Soldo; Lazio; In loco; EUR 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Private healthcare

Lunch vouchers

Career development budget

Mentoring programme

Flexible work options

Personal Soldo card

Employee assistance programme

CAF Annual Fiscal & Financial Support

Descrizione del lavoro

Soldo is seeking a Customer Interaction Specialist in Italy to deliver prompt, friendly assistance to corporate clients via email, chat and phone, and to troubleshoot financial and software questions. You will collaborate with internal teams to resolve complex issues and help improve support processes, contributing to a seamless customer experience while upholding high service standards.

This role welcomes a customer-centric mindset, attention to detail, and a willingness to learn new tools in a

Competenze

• Excellent communication skills
• Problem-solving abilities
• High volume inquiries handling
• Customer service experience
• Basic technical troubleshooting
• Customer-centric attitude
• Attention to detail

Mansioni

• Provide excellent customer service to corporate clients via email, live chat and phone.
• Assist customers with financial services queries related to account management, transactions, and product features.
• Offer first-line software support, troubleshooting common issues and guiding clients through technical solutions.
• Investigate and resolve customer issues in a timely and efficient manner, ensuring customer satisfaction.
• Understand and comply with the key objectives of the company
• Maintain a strong understanding of the Soldo platform to provide accurate and helpful information.
• Deliver service/quality standards to agreed levels
• Document and track customer issues, ensuring that all queries are logged and followed up appropriately.
• Work closely with internal teams to elevate and resolve more complex issues.
• Carry out any other duties requested by the line manager in relation to the role.

Descrizione del lavoro

Soldo is seeking a Customer Interaction Specialist in Italy to deliver prompt, friendly assistance to corporate clients via email, chat and phone, and to troubleshoot financial and software questions. You will collaborate with internal teams to resolve complex issues and help improve support processes, contributing to a seamless customer experience while upholding high service standards.

This role welcomes a customer-centric mindset, attention to detail, and a willingness to learn new tools in a