Customer Interaction Specialist

Soldo Italy; Roma; Ibrido; EUR 32.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Private healthcare

Career development budget

Mentoring programme

Flexible working options

Extra leave days

Company card

Employee Assistance Program

CAF Annual Fiscal Support

Descrizione del lavoro

Soldo is hiring for a Customer Interaction Specialist. You will deliver prompt, friendly support to corporate clients via email, chat, and phone, helping with account management, transactions, and product features.

Ideal candidates bring strong communication, problem-solving, and a customer-centric mindset, with willingness to learn technical basics and thrive in a fast-paced SaaS environment.

Competenze

• Excellent communication skills and ability to explain complex issues simply.
• Strong problem-solving abilities and a can-do attitude.
• Ability to handle a high volume of customer inquiries professionally.
• Previous experience in customer service, preferably in financial services or software support.
• Basic technical troubleshooting skills or willingness to learn.
• A customer-centric approach with a desire to exceed expectations.
• Strong attention to detail and organizational skills.

Mansioni

• Provide excellent customer service to corporate clients via email, live chat and phone.
• Assist customers with financial services queries related to account management, transactions, and product features.
• Offer first-line software support, troubleshoot common issues, and guide clients through technical solutions.
• Investigate and resolve customer issues promptly, ensuring customer satisfaction.
• Understand and align with the company’s key objectives.
• Maintain a strong understanding of the Soldo platform to provide accurate information.
• Deliver service and quality standards to agreed levels.
• Document and track customer issues, log queries, and follow up appropriately.
• Collaborate with internal teams to escalate and resolve complex issues.
• Perform other duties as requested by the line manager.

Conoscenze

Communication

Problem-solving

Customer focus

High volume handling

Technical troubleshooting

Team collaboration

Attention to detail

Descrizione del lavoro

Soldo is the proactive spend management solution that frees progressive businesses to accomplish more.

Over 25,000 organisations across 31 countries use Soldo to end slow, messy, and inefficient spending, bringing financial agility and control over every expense. Soldo frees finance with a uniquely proactive approach to managing decentralised spending.

By combining a powerful spend management platform, a user-friendly app, and versatile payment methods, Soldo automates expense admin to eliminate inefficiency in managing business spending.

By proactively managing decentralised spend, organisations empower employees to spend when and where it's needed, keeping productivity high while avoiding month-end surprises.

Founded in 2015 by Italian digital innovator Carlo Gualandri, Soldo is headquartered in London, with offices in Dublin, Milan, and Rome.

We're looking for people with big ambitions, cool heads, sharp minds, and warm hearts. Come and join us as we grow together.

What's in it for you

• Private healthcare coverage for you and your family
• Genuine career development opportunities (we love to see you succeed) - including your own annual €500 career development budget
• Access to training and development - including a mentoring programme, workshops and the opportunity to progress onto our leadership programme
• Flexible working options, including working from home or our Milan or Rome offices + 60 days’ work anywhere
• Statutory Leave entitlements plus extra days off on Christmas Eve, New Year's Eve and your Birthday
• Your own personal company Soldo card
• Employee Assistance Programme
• CAF Annual Fiscal & Financial Support

Therole

ThisroleisopentocandidatesbelongingtotheprotectedcategoriesunderItalianLaw68/99art.1.

TheCustomerInteractionSpecialistisresponsibleforprovidingprompt,friendly,andeffectiveassistancetocustomers.Thisincludesrespondingtoinquiriesviaemail,chat,andphone,troubleshootingissues,andensuringcustomersatisfaction.Theyalsocollaboratewith therteamstoresolvecomplexcasesandcontributetoimprovingsupportprocesses,includingfinancialservicesandfirst-linesoftwaresupport.Thegoalistodeliveranexceptionalcustomerexperiencewhilemaintaininghighservicestandards.

Responsibilities

• Provideexcellentcustomerservicetocorporateclientsviaemail,livechatandphone.
• Assistcustomerswithfinancialservicesqueriesrelatedtoaccountmanagement,transactions,andproductfeatures.
• Offerfirst-linesoftwaresupport,troubleshootingcommonissuesandguidingclientsthroughtechnicalsolutions.
• Investigateandresolvecustomerissuesinatimelyandefficientmanner,ensuringcustomersatisfaction.
• Understandandcomplywiththekeyobjectivesofthecompany
• MaintainastrongunderstandingoftheSoldoplatformtoprovideaccurateandhelpfulinformation.
• Deliverservice/qualitystandardstoagreedlevels
• Documentandtrackcustomerissues,ensuringthatallqueriesareloggedandfollowedupappropriately.
• Workcloselywithinternalteamstoescalateandresolvemorecomplexissues.
• Carryoutanyotherdutiesrequestedbythelinemanagerinrelationtotherole.

We'relookingforsomeonewhomusthave

• Excellentcommunicationskills,withtheabilitytoexplaincomplexissuesinsimpleterms.
• Strongproblem-solvingabilitiesanda"can-do"attitude.
• Abilitytohandleahighvolumeofcustomerinquirieswhilemaintainingprofessionalism.
• Priorexperienceincustomerservice,ideallyinfinancialservicesorsoftwaresupport.
• Basictechnicaltroubleshootingskillsorwillingnesstolearn.
• Acustomer-centricapproachwithastrongdesiretoexceedcustomerexpectations.
• Strongattentiontodetailandorganisationalskills.

NicetoHave

• ExperienceinafinancialservicesorSaaS(SoftwareasaService)environment.
• Familiaritywithfinancialtransactions,banking,orcorporateaccountmanagement.