Italian Customer Support Pro - Growth & Global Tech Brand

Foundever; Lazio; In loco; EUR 22.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive wages

Paid professional training

Employee discounts

Private healthcare & dental insurance

Growth opportunities

Wellness programs

Job stability

Life-long skills and experience

Excellent work culture

Go further with Foundever®

Descrizione del lavoro

Foundever is seeking an Italian Customer Advisor to join our Milan-based on-site team, delivering high-quality support for a global electronics brand. You will handle written and phone inquiries in Italian and English, transforming queries into positive customer experiences while meeting service targets.

The role requires native or fluent Italian (C2) and excellent English (C1), strong communication and problem-solving skills, and a willingness to learn new technologies.

Competenze

• Native or proficient level of Italian (C2).
• Advanced level of English (C1) both verbal and written.
• Strong communication skills – with excellent phone conversation skills, attentive listening and writing.
• Ability to pick up new technology quickly.
• Analytical and problem solving skills with strong attention to detail.
• Desire to learn and advance, be a curious investigator and problem solver.
• Must hold EU citizenship or valid work permit for Italy.
• Be a local candidate and available to work 100% from our site in Milan.

Mansioni

• Being part of a team specialized in offering support through written and phone communication.
• Transforming customer support queries into unique experiences.
• Meet and exceed service quality goals, compliance regulations and productivity targets.
• Create amazing experiences that customers value and we are proud of.
• Follow the direction of management and provide feedback.

Conoscenze

Italian (C2)

English (C1)

Communication skills

Phone conversations

Problem solving

Attention to detail

Technology aptitude

Strumenti

CRM software

Descrizione del lavoro

Foundever is seeking an Italian Customer Advisor to join our Milan-based on-site team, delivering high-quality support for a global electronics brand. You will handle written and phone inquiries in Italian and English, transforming queries into positive customer experiences while meeting service targets.

The role requires native or fluent Italian (C2) and excellent English (C1), strong communication and problem-solving skills, and a willingness to learn new technologies.