Proactive Customer Support Specialist (SaaS/FinServ)

Soldo; Roma; In loco; EUR 28.000 - 38.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Private healthcare coverage for you &

Lunch vouchers

Career development budget €500

Access to training and development

Flexible working options (WFH or Milan

60 days’ work anywhere

Personal company Soldo card

Employee Assistance Programme

CAF Annual Fiscal & Financial Support

Descrizione del lavoro

Soldo is seeking a Customer Interaction Specialist to deliver prompt, friendly assistance to corporate clients via email, chat and phone. You will troubleshoot issues, respond to inquiries, and collaborate with internal teams to resolve complex cases while upholding high service standards.

This role offers exposure to financial services and software support within a growing fintech, with training and development opportunities, and a culture that values clarity, empathy, and proactive problem

Competenze

• Excellent communication skills and the ability to explain complex issues clearly.
• Strong problem-solving abilities and a can-do attitude.
• Ability to handle a high volume of inquiries while remaining professional.
• Prior experience in customer service, ideally in financial services or software support.
• Basic technical troubleshooting skills or willingness to learn.
• Customer-centric approach with a strong desire to exceed expectations.
• Strong attention to detail and organisational skills.

Mansioni

• Provide excellent customer service to corporate clients via email, live chat and phone.
• Assist customers with financial services queries related to account management, transactions, and product features.
• Offer first-line software support, troubleshooting common issues and guiding clients through technical solutions.
• Investigate and resolve customer issues in a timely and efficient manner, ensuring customer satisfaction.
• Understand and comply with the key objectives of the company.
• Maintain a strong understanding of the Soldo platform to provide accurate and helpful information.
• Deliver service/quality standards to agreed levels.
• Document and track customer issues, ensuring that all queries are logged and followed up appropriately.
• Work closely with internal teams to elevate and resolve more complex issues.
• Carry out any other duties requested by the line manager in relation to the role.

Conoscenze

Communication skills

Problem solving

High-volume handling

Customer service experience

Technical troubleshooting

Customer focus

Attention to detail

Descrizione del lavoro

Soldo is seeking a Customer Interaction Specialist to deliver prompt, friendly assistance to corporate clients via email, chat and phone. You will troubleshoot issues, respond to inquiries, and collaborate with internal teams to resolve complex cases while upholding high service standards.

This role offers exposure to financial services and software support within a growing fintech, with training and development opportunities, and a culture that values clarity, empathy, and proactive problem