Field-Based Client Relations Specialist | Fintech Growth

Viva.com; Veneto; In loco; EUR 45.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Permanent contract

Bonus program

Comprehensive benefits

Dynamic team

International fintech

Descrizione del lavoro

Viva.com in Italy is seeking a proactive Direct Representatives team member to promote services on client premises, assist with verification and activation, and monitor portfolio performance.

You will provide in-person support, travel to meet clients, present product features, manage registration for new merchants, and escalate issues when needed. Fluency in English and Italian is required. Join a fast-paced international fintech firm offering a performance-based bonus and comprehensive benefits.

Competenze

• 2+ years of business development experience in financial services.
• Understanding of financial products and advantages.
• Experience with CRM systems.
• Outstanding negotiation skills.
• Strong organizational and diary management skills.
• Fluent in English and Italian.

Mansioni

• Promote the company services by visiting clients' premises.
• Assist merchants with verification and activation processes.
• Monitor and analyze portfolio performance.
• Provide in-person support and consultation for existing customers.
• Engage in system-scheduled and self-initiated activities.
• Ensure new merchants in the assigned portfolio complete registration.
• Support existing merchants in maintaining active usage.
• Escalate issues by opening cases for problems beyond their resolution scope.
• Present product features and benefits to clients in a compelling manner.
• Travel to meet clients and attend industry events

Conoscenze

Business development

Negotiation skills

Client relationship management

Diary management

English and Italian fluency

Strumenti

CRM systems

Descrizione del lavoro

Viva.com in Italy is seeking a proactive Direct Representatives team member to promote services on client premises, assist with verification and activation, and monitor portfolio performance.

You will provide in-person support, travel to meet clients, present product features, manage registration for new merchants, and escalate issues when needed. Fluency in English and Italian is required. Join a fast-paced international fintech firm offering a performance-based bonus and comprehensive benefits.