Field Service Technician

Ingersoll Rand; Lombardia; On-site; EUR 26,000 - 47,000; Full time

Benefits offered by this job

Equity grant

Welfare program

Meal vouchers

LinkedIn Learning access

Company van

Job summary

Ingersoll Rand is seeking a Field Service Technician to install compressed air products and components, troubleshoot issues, and provide expert customer support. The role requires traveling across Italy and Europe, educating clients on product functionality and applications, and collaborating with Service and Sales teams.

The ideal candidate will have strong diagnostic skills, able to identify problems with equipment, and work with urgency to ensure customer satisfaction.

Qualifications

• 3+ years of experience in the manufacturing industry (mechanical, chemical, plant design, installation).
• English language skills: Basic to intermediate English (B1).
• Daily travel within Italy and Europe to customer sites.

Responsibilities

• Perform mechanical maintenance, repair, and installation activities at customer sites following Ingersoll Rand procedures and Health & Safety guidelines.
• Install new systems at customer locations according to the schedule shared with the Service Coordinator.
• Prepare and maintain assigned tools to ensure efficiency in service interventions.

Skills

Problem-solving

Time management

Customer focus

Adaptability

Communication

diagnose technical issues

Job description

Field Service Technician

Location: Lombardia or Piemonte

About Us

Ingersoll Rand advances the quality of life by creating comfortable, sustainable, and efficient environments. Our products, systems, and solutions increase the efficiency and productivity of industrial and commercial operations, improving the health and comfort of people around the world. We offer career growth opportunities through our diverse businesses, which manufacture and service many well-recognized brands.

Job Summary

The Field Service Technician is responsible for installing Ingersoll Rand compressed air products and components. The role includes troubleshooting and providing customer support services, while educating clients on product functionality and applications. The technician identifies issues and collaborates closely with the Service and Sales teams. Strong diagnostic skills and the ability to identify problems with equipment or tools are essential.

Area of responsibility: Italy

Responsibilities

• Perform mechanical maintenance, repair, and installation activities at customer sites in accordance with Ingersoll Rand procedures and Health & Safety guidelines
• Install new systems at customer locations, following a schedule shared with the Service Coordinator
• Prepare and maintain assigned tools to ensure efficiency and success in all service interventions
• Report any technical issues or complaints raised during commissioning and ensure efficient information flow for proper follow-up with customers and internal teams
• Provide detailed reporting of activities, both internally and to customers
• Collaborate closely with the following functions: Sales Sales Support Quality Internal Aftermarket Workshop Technical Support

Basic Qualifications

• 3+ years of experience in the manufacturing industry (mechanical, chemical, plant design, installation)
• Daily travel: Ability to travel on a daily basis within the assigned territory National (Italy) and Europe (if required) to customer sites.
• Working time flexibility: Availability to work outside normal business hours, including evenings, weekends, and public holidays, when required to address urgent interventions or critical equipment breakdowns.
• Operational adaptability: Ability to handle unforeseen situations, last-minute schedule changes, and quickly reprioritize daily activities based on emergencies and requests coordinated by the technical support team.
• English language skills: Basic to intermediate English level (approximately B1), with the ability to understand technical information and communicate effectively with customers and internal teams.

Key Competencies

• Problem-solving
• Negotiation
• Organization and time management
• Priority management
• Results-driven
• Flexibility
• Integrity

What We Offer

• Dynamic international working environment
• Equity Grant program
• Welfare program
• Ticket restaurants
• Linkedin learning access
• Company Van

Salary range: 26400 € 46.690 €