Field & Customer Support Specialist - Farm Tech

xFarm Technologies; Lombardia; Hybrid; EUR 23,000 - 28,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

xFarm Technologies is seeking a hands-on Field & Customer Support Specialist to join our Customer Support and On Field Ops team. The role is split between field activity during the high season and full integration into the Customer Support team for the rest of the year.

You will report to the Customer Experience Manager and be based primarily in the field from March to October, with installations, shipment management and coordination of external service centers (PGI).

Qualifications

• Valid driving license and willingness to travel during the high season.
• HSE certifications for site access: general safety + high‑risk specific, first aid, fire prevention, preposto or willingness to obtain them.
• Experience in field service, hardware installations or construction site work.
• Technical aptitude with IoT hardware, sensors and installation equipment.
• Knowledge of CRM systems (preferably Salesforce) for order management and activity planning.
• Good communication skills with end customers, dealers, agri‑food supply chains and external suppliers.
• Native Italian, English at least B2.

Responsibilities

• High Season (March–October): on-site installations and coordination of external installers.
• Interface with Logistics to monitor shipment status and set priorities.
• Create shipment orders and plan interventions through Salesforce.
• Coordinate with PGI service centers and customers to ensure smooth installations.
• Carry out preliminary site inspections in coordination with HSE.
• Documentation kickoff with service centers and customers.
• Identify gaps in the hardware process and help close them.
• All Year: monitor sensor status and coordinate resolutions.
• Use Salesforce as the reference system for customer interactions.
• Low Season (October–March): support customers via chat/phone.
• Run online training sessions on the xFarm platform.
• Identify upselling opportunities and assist product/R&D with testing.

Skills

Driver's license

Field service experience

IoT hardware familiarity

CRM systems (Salesforce)

English – B2

Tools

Salesforce

IoT installation equipment

Job description

xFarm Technologies is seeking a hands-on Field & Customer Support Specialist to join our Customer Support and On Field Ops team. The role is split between field activity during the high season and full integration into the Customer Support team for the rest of the year.

You will report to the Customer Experience Manager and be based primarily in the field from March to October, with installations, shipment management and coordination of external service centers (PGI).