Customer Support Specialist - Hardware

xFarm Technologies; Lombardia; Hybrid; EUR 23,000 - 28,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

xFarm Technologies is seeking a hands-on Field & Customer Support Specialist to join our Customer Support and On Field Ops team. The role is split between field activity during the high season and full integration into the Customer Support team for the rest of the year.

You will report to the Customer Experience Manager and be based primarily in the field from March to October, with installations, shipment management and coordination of external service centers (PGI).

Qualifications

• Valid driving license and willingness to travel during the high season.
• HSE certifications for site access: general safety + high‑risk specific, first aid, fire prevention, preposto or willingness to obtain them.
• Experience in field service, hardware installations or construction site work.
• Technical aptitude with IoT hardware, sensors and installation equipment.
• Knowledge of CRM systems (preferably Salesforce) for order management and activity planning.
• Good communication skills with end customers, dealers, agri‑food supply chains and external suppliers.
• Native Italian, English at least B2.

Responsibilities

• High Season (March–October): on-site installations and coordination of external installers.
• Interface with Logistics to monitor shipment status and set priorities.
• Create shipment orders and plan interventions through Salesforce.
• Coordinate with PGI service centers and customers to ensure smooth installations.
• Carry out preliminary site inspections in coordination with HSE.
• Documentation kickoff with service centers and customers.
• Identify gaps in the hardware process and help close them.
• All Year: monitor sensor status and coordinate resolutions.
• Use Salesforce as the reference system for customer interactions.
• Low Season (October–March): support customers via chat/phone.
• Run online training sessions on the xFarm platform.
• Identify upselling opportunities and assist product/R&D with testing.

Skills

Driver's license

Field service experience

IoT hardware familiarity

CRM systems (Salesforce)

English – B2

Tools

Salesforce

IoT installation equipment

Job description

xFarm Technologies is an independent tech company, created by farmers for farmers, promoting the digitalisation of the agri-food sector through a comprehensive platform accessible from PCs, tablets and smartphones.

The xFarm platform is designed to help agricultural entrepreneurs and industry players manage all business operations simply and efficiently. It is built around five core pillars: Farm Management, Agronomy, Precision Farming, Connectivity, and Sustainability.xFarm Technologies today supports the work of 630,000+ farms and is present on 24,000,000+ hectares in more than 100 countries around the world.

Who We Are

xFarm Technologies is an independent tech company, created by farmers for farmers, promoting the digitalisation of the agri-food sector through a comprehensive platform accessible from PCs, tablets and smartphones. The xFarm platform is designed to help agricultural entrepreneurs and industry players manage all business operations simply and efficiently. It is built around five core pillars: Farm Management, Agronomy, Precision Farming, Connectivity, and Sustainability.xFarm Technologies today supports the work of 630,000+ farms and is present on 24,000,000+ hectares in more than 100 countries around the world.

Now it’s time to accelerate and we need you!

We are looking for a hands‑on and versatile Field & Customer Support Specialist to join our Customer Support and On Field Ops team. This is a strongly operational role, split between direct field activity during the high season (hardware installations, subcontractor coordination and logistics) and full integration into the Customer Support team during the rest of the year. You will report to the Customer Experience Manager and be based mainly on the field from March to October, with direct responsibility for installations, shipment management and coordination of our external service centers (PGI).

Your Mission

High Season (March–October) — Field Operations & Logistics

• Carry out on-site installations and/or coordinate external installers during the high season;
• Interface directly with the Logistics Senior Specialist to check shipment status, support their management and set priorities;
• Create shipment orders and plan interventions through Salesforce;
• Create work orders for PGI service centers via xRM, coordinating with PGI and with the customer to ensure materials are shipped correctly and installations run smoothly;
• Carry out preliminary site inspections before scheduling, in coordination with the HSE team;
• Coordinate with the service center (PGI) and the HSE contact to kick off the documentation process for each site;
• Identify gaps in the hardware process and contribute to closing them.

All Year — Monitoring & Support

• Monitor sensor status for customers who requested it, and own the coordination of the related resolutions;
• Manage and use the CRM (Salesforce) as the reference system for all customer interactions.

Low Season (October–March) — Customer Support

Outside the season, and during the periods when not engaged in the field, the role becomes interchangeable with the Customer Support Specialist:

• Manage customer support chat and phone lines;
• Run online training sessions on the use of the xFarm platform;
• Support existing platform users, identifying upselling opportunities;
• Run functional tests on the application and report results to Product and R&D.

Opportunities

• Be part of a young, smart and digital environment;
• Play a hands‑on role that combines field operations with customer relationships, directly impacting how farmers experience xFarm;
• Work closely with Logistics, HSE, Product and R&D teams across a fast-growing Smart Farming platform;
• Opportunities for professional development and career advancement in a dynamic, fast-growing environment.

Work Model

• March–October: mainly in the field, with high availability to travel and be reachable during the season;
• October–March: office presence required, with the possibility of smart working for at least 2 days a week.

Qualifications

• Valid driving license (B) and availability for frequent travel during the high season;
• HSE certifications for site access: general safety + high‑risk specific, first aid, fire prevention, "preposto" (or willingness to obtain them);
• Previous experience in field service, hardware installations or construction site work;
• Technical aptitude: familiarity with IoT hardware, sensors and installation equipment;
• Knowledge of CRM systems (preferably Salesforce) for order management and activity planning;
• Good communication skills with end customers, dealers, agri‑food supply chains and external suppliers;
• Native Italian, English at least B2.

Nice to Have

• Previous experience in agriculture, agrivoltaics or renewable energy;
• Experience in the construction sector;
• Familiarity with AI/automation tools applied to customer support (e.g. Agentforce);
• PES/PAV certification (CEI 11-27) for work near live photovoltaic systems.

Compensation

RAL: range € 23.000 - € 28.000 (commensurate with experience)

Other Information

xFarm Technologies is a company that is committed to creating a work environment where diversity and inclusiveness are critical to the well‑being and growth of all employees.

This role operates in a hybrid work model, with a seasonal balance between field presence and office/smart working as detailed above.