Client Relationship Representative (Field-Based) - Piemonte

Viva; Perugia; Hybrid; EUR 35,000 - 52,000; Full time

Benefits offered by this job

Performance bonus

Medical plan

Allowances

International fintech

Job summary

Viva is seeking a Direct Representatives team member in Italy to promote fintech services, activate merchants, and provide on-field support. You will travel to client sites, assist with verifications, monitor portfolio performance, and drive merchant registrations.

The role requires 2+ years in fast-paced business development, CRM experience, and fluency in English and Italian. Join a dynamic international fintech company offering a competitive bonus and a comprehensive benefits package in a

Qualifications

• 2+ years of business development experience in a fast-paced environment, preferably in financial services.
• Understanding of financial products/services and their advantages.
• Experience working with CRM systems and maintaining client records.
• Outstanding negotiation skills demonstrated with diverse clients.
• Strong organizational and diary management abilities.
• Resilient and able to handle objections in fast-moving settings.
• Fluent in English and Italian.

Responsibilities

• Promote Viva services by visiting clients’ premises and providing in-person activation and support.
• Assist merchants with verification and activation processes.
• Monitor and analyze portfolio performance for assigned clients.
• Provide on-site consultation and ongoing support for existing customers.
• Engage in scheduled and self-initiated activities to grow the portfolio.
• Ensure new merchants complete registration and keep accounts active.
• Support existing merchants to maintain active usage and prevent churn.
• Escalate issues by opening cases for problems beyond the rep’s scope.
• Present product features and benefits to clients in a compelling manner.
• Travel to meet clients and attend industry events.

Skills

Business development

CRM systems

Negotiation

English proficiency

Italian proficiency

Communication

Travel willingness

Financial services

Job description

About viva.com

Viva.com is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 22 EU countries, delivering seamless financial services. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.

Role Overview: As a member of the Direct Representatives Team, you will play a crucial role in promoting company services directly to clients, ensuring seamless activation and ongoing support for merchants on-field.

Key Responsibilities:

• Promote the company services by visiting clients’ premises;
• Assist merchants with verification and activation processes;
• Monitor and analyze portfolio performance;
• Provide in-person support and consultation for existing customers;
• Engage in both system-scheduled and self-initiated activities;
• Ensure new merchants in the assigned portfolio complete registration;
• Support existing merchants in maintaining active usage;
• Escalate issues by opening cases for problems beyond their resolution scope;
• Present product features and benefits to clients in a compelling manner;
• Travel to meet clients and attend industry events.

• 2+ years of experience in business development within a fast-paced environment preferably a financial services institution;

• Understanding of financial products / services features and advantages;
• Experience in working with Customer Relationship Management (CRM) systems;
• Outstanding negotiation skills;
• Strong organizational and diary management skills;
• Resiliency and the ability to handle objections;
• The ability to deal with a diverse client base;
• Computer literacy & tech mindset;
• Fluent in English and Italian.

• Permanent contract via an Employer of Record (EOR).;
• An attractive performance-based bonus (linked to individual targets and boosted by collective goals).;
• A comprehensive benefits package in addition to salary (Allowances, group medical plan coverage, etc).;
• The opportunity to work with a highly motivated team in a dynamic, fast-paced environment.;
• The opportunity to work at an international fintech company with strong cultural diversity.;