Client Relationship Representative (Field-Based) - Toscany

VIVA-COM GmbH; Firenze; On-site; EUR 42,000 - 65,000; Full time

Benefits offered by this job

Performance bonus

Medical plan

EORE contract

International fintech exposure

Travel opportunities

Job summary

Viva.com is seeking a Direct Representatives Team member to promote services directly to merchants, ensuring seamless activation and ongoing support on-field. You will visit clients to onboard new merchants, verify processes, monitor portfolio performance, and provide hands-on consultation.

Ideal candidates have 2+ years in business development within fintech, strong negotiation, and fluency in English and Italian.

Qualifications

• 2+ years of experience in business development within a fast-paced environment, preferably fintech.
• Understanding of financial products/services features and advantages.
• Experience with Customer Relationship Management (CRM) systems.
• Outstanding negotiation skills.
• Strong organizational and diary management skills.
• Resiliency and the ability to handle objections.
• Ability to deal with a diverse client base.
• Computer literacy & tech mindset.
• Fluent in English and Italian.

Responsibilities

• Promote the company services by visiting clients' premises.
• Assist merchants with verification and activation processes.
• Monitor and analyze portfolio performance.
• Provide in-person support and consultation for existing customers.
• Engage in both system-scheduled and self-initiated activities.
• Ensure new merchants in the assigned portfolio complete registration.
• Support existing merchants in maintaining active usage.
• Escalate issues by opening cases for problems beyond their resolution scope.
• Present product features and benefits to clients in a compelling manner.
• Travel to meet clients and attend industry events

Skills

Business development

Financial product knowledge

Negotiation

Organizational skills

Resilience

Client management

English language

Italian language

Tools

CRM systems

Job description

About Viva.com

Viva.com is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 22 EU countries, delivering seamless financial services. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com's value proposition. Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.

Role Overview

As a member of the Direct Representatives Team, you will play a crucial role in promoting company services directly to clients, ensuring seamless activation and ongoing support for merchants on-field.

Key Responsibilities

• Promote the company services by visiting clients' premises;
• Assist merchants with verification and activation processes;
• Monitor and analyze portfolio performance;
• Provide in-person support and consultation for existing customers;
• Engage in both system-scheduled and self-initiated activities;
• Ensure new merchants in the assigned portfolio complete registration;
• Support existing merchants in maintaining active usage;
• Escalate issues by opening cases for problems beyond their resolution scope;
• Present product features and benefits to clients in a compelling manner;
• Travel to meet clients and attend industry events

Requirements

• 2+ years of experience in business development within a fast-paced environment preferably a financial services institution;
• Understanding of financial products / services features and advantages;
• Experience in working with Customer Relationship Management (CRM) systems;
• Outstanding negotiation skills;
• Strong organizational and diary management skills;
• Resiliency and the ability to handle objections;
• The ability to deal with a diverse client base;
• Computer literacy & tech mindset;
• Fluent in English and Italian.

Benefits

• Permanent contract via an Employer of Record (EOR).
• An attractive performance-based bonus (linked to individual targets and boosted by collective goals).
• A comprehensive benefits package in addition to salary (Allowances, group medical plan coverage, etc).
• The opportunity to work with a highly motivated team in a dynamic, fast-paced environment.
• The opportunity to work at an international fintech company with strong cultural diversity