Facility Manager

H&M; Milano; On-site; EUR 34,000 - 42,000; Full time

Benefits offered by this job

Staff discount 25%

HIP Incentive Program

Meal vouchers €6/day

Benefits platform access

Onboarding & training

Growth opportunities

Job summary

H&M Group in Milan seeks an experienced Facility Manager to secure efficient site operations across the Milan portfolio, delivering cost-effective FM services and strong supplier management. The role emphasizes lifecycle optimization and compliance.

Lead maintenance planning, energy management, and budgeting while collaborating with Sales, Operations, and Procurement to meet evolving business needs and sustainability targets.

Qualifications

• Bachelor's degree in engineering, architecture or business administration.
• Minimum 3 years of experience within Facility Management or similar operations.
• Proven experience in supplier management, contract management and FM category management.
• Strong knowledge of facility operations, maintenance planning and budgeting.

Responsibilities

• Lead and coordinate facility management activities across the Sales Market portfolio to ensure safe, compliant operations.
• Own and manage FM categories including technical installations, building maintenance and energy & utilities.
• Drive supplier sourcing, contract management, and service delivery follow-up for quality and cost efficiency.
• Monitor portfolio condition, lifecycle performance and investment needs to optimize asset value.
• Ensure preventive and reactive maintenance activities are planned and executed per requirements.
• Manage facility budgets, performance reporting, and asset data in FM systems.
• Drive energy monitoring and sustainability initiatives aligned with targets.
• Collaborate with Sales, Operations, Procurement, and external FM providers to align activities.

Skills

Supplier management

Contract management

FM category management

Maintenance planning

Asset lifecycle management

Operational budgeting

Planon CAFM

MS Office

English communication

Cross-functional collaboration

Education

Bachelor's degree in engineering

Bachelor's degree in Architecture

Bachelor's degree in Business Administration

Tools

Planon CAFM

Job description

WHAT YOU'LL DO

As Facility Manager, you enable and secure the smooth operation of the site portfolio by delivering optimized, qualitative, and cost-efficient facility management services that support both operational needs and long-term asset performance. You play a key role in ensuring safe, compliant, and reliable facility operations through strong supplier management, maintenance planning, lifecycle optimization, and cross-functional collaboration. In this role, you balance operational excellence with sustainability, financial responsibility, and continuous improvement across the Sales Market portfolio.

You will:

• Lead and coordinate facility management activities across the Sales Market portfolio, securing safe, compliant, and high-quality site operations.
• Own and manage FM categories including technical installations, building maintenance, energy & utilities, cleaning, waste management, and shopfitting maintenance.
• Drive supplier sourcing, contract management, and service delivery follow-up to ensure strong quality, cost efficiency, and contractual compliance.
• Monitor portfolio condition, lifecycle performance, and investment needs to optimize asset value, operational reliability, and long-term cost efficiency.
• Ensure preventive and reactive maintenance activities are planned, executed, and followed up according to operational and business requirements.
• Manage facility-related budgets, performance reporting, and asset data within global FM systems to support transparency and data-driven decision-making.
• Drive energy monitoring and efficiency initiatives aligned with global sustainability targets and operational performance goals.
• Collaborate closely with Sales, Operations, Construction & Facilities, Procurement, and Global FM stakeholders to align facility activities with evolving business needs and operational priorities.

WHO YOU'LL WORK WITH

You will work closely with Sales Market Construction & Facilities teams, Lease Managers, Store Teams, Operations, Procurement, external FM providers, landlords, and Global FM stakeholders. The role requires strong collaboration across multiple functions, suppliers, and operational stakeholders within an international organization.

WHO YOU ARE

We are looking for people with…

• A bachelor's degree in engineering, Architecture, Business Administration, or a related field.
• Minimum 3 years of experience within Facility Management, construction, real estate, or a similar operational environment.
• Proven experience in supplier management, contract management, and FM category management.
• Strong knowledge of facility operations, maintenance planning, asset lifecycle management, and operational budgeting.
• Experience managing facility operations across multiple sites while ensuring quality, compliance, cost efficiency, and operational reliability.
• Experience driving supplier performance, contract governance, and service delivery follow-up to secure continuous improvement.
• Strong understanding of preventive and reactive maintenance processes, with the ability to prioritize activities based on business needs and operational risks.
• Experience working with CAFM systems such as Planon and using operational data, reporting, and asset information to support planning, performance follow-up, and decision-making.
• Knowledge of energy management, sustainability initiatives, and their impact on operational efficiency and asset performance.
• Experience working in cross-functional and matrix organizations with multiple stakeholders.
• Background within retail and experience from large international organizations are considered an advantage.
• Proficiency in MS Office applications and strong English communication skills, both written and spoken.

And people who are…

• Structured and analytical, with the ability to balance operational priorities, service quality, sustainability targets, and financial performance.
• Commercially aware and confident in managing budgets, supplier relationships, and operational performance.
• Proactive and self-driven, with the ability to work independently in dynamic environments with multiple priorities and stakeholders.
• Skilled at building strong relationships and collaborating effectively across business functions, operational teams, and external partners.
• Solution-oriented and able to make informed decisions using data, insights, and business requirements.
• Adaptable and resilient when managing changing priorities and operational challenges.
• Committed to continuous improvement and finding opportunities to optimize facility operations, processes, and service delivery.
• Passionate about creating safe, sustainable, and efficient environments that support long-term business success.

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we use our power, scale, and knowledge to push the fashion industry towards a more inclusive and sustainable future.

WHY YOU'LL LOVE WORKING HERE

At H&M Group, we are proud to be a dynamic and inclusive company. The experience our colleagues help create every day has also been recognized through awards such as:

• Top 10 Diversity Brand Index Italy

We offer attractive benefits and extensive development opportunities worldwide:

• 25% staff discount across all H&M Group brands, both in-store and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, and ARKET).
• H&M Incentive Program (HIP), a global program that rewards long-term commitment and dedication.
• Meal vouchers worth €6 for each working day of at least six hours.
• Access to our corporate benefits platform, featuring more than 1,500 discounts on products and services that support everyday life and wellbeing.
• Comprehensive onboarding and training, designed to help you get the best possible start in your new role.
• Growth and development opportunities through continuous learning and structured development initiatives, including training programs, e-learning, Talent Days, Skill Seminars, and individual development dialogues. We believe professional growth is an integral part of employee experience.

JOIN US

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.

Take the next step in your career together with us. The journey starts here.

ADDITIONAL INFORMATION

The gross annual salary (RAL) for this position starts from €38'000,00. The final offer will be determined based on professional experience, skills, and specific qualifications.

This is a full-time,permanentrole.This position is offered on a local contract based in our Support Office Milan - Via Turati9.