Facility Manager

Hmgroup; Lombardia; On-site; EUR 55,000 - 75,000; Full time

Job summary

H&M Group seeks an experienced Facility Manager to ensure safe, compliant, and cost-efficient operations across multiple sites within the Sales Market portfolio. You will lead cross-functional FM activities, manage supplier relationships, and optimize asset performance through preventive maintenance and lifecycle planning.

This role emphasizes energy efficiency, data-driven decision making, and collaboration with Procurement, Operations, and external partners to sustain high service quality and

Qualifications

• Bachelor's degree in engineering, architecture, business administration, or related field.
• Minimum 3 years in Facility Management, construction, real estate, or similar.
• Proven experience in supplier and contract management.
• Knowledge of facility operations, maintenance planning, asset lifecycle, and budgeting.
• Experience managing multi-site operations and ensuring quality and compliance.
• Experience driving supplier performance and contract governance.
• Understanding of preventive and reactive maintenance processes.
• Experience with CAFM systems (Planon) and data-driven planning.
• Knowledge of energy management and sustainability initiatives.
• Experience in cross-functional/matrix organizations; retail/large intl advantageous.
• MS Office proficiency and strong English communication.

Responsibilities

• Lead and coordinate FM activities across the Sales Market portfolio.
• Own and manage FM categories including installations, maintenance, energy, cleaning.
• Drive supplier sourcing, contracts, and service delivery follow-up.
• Monitor portfolio condition, lifecycle, and investment needs.
• Ensure preventive and reactive maintenance is planned and executed.
• Manage facility budgets, reporting, and asset data in FM systems.
• Drive energy monitoring and efficiency initiatives aligned with sustainability targets.
• Collaborate with Sales, Operations, Construction & Facilities, Procurement, and Global FM.

Skills

Facility management

Supplier management

Contract management

Budget management

Cross-functional collaboration

Data-driven decision making

MS Office

English communication

Education

Bachelor's degree in engineering, architecture, business administration

Tools

Planon CAFM

Job description

WHAT YOU'LL DO

As Facility Manager, you enable and secure the smooth operation of the site portfolio by delivering optimized, qualitative, and cost-efficient facility management services that support both operational needs and long-term asset performance. You play a key role in ensuring safe, compliant, and reliable facility operations through strong supplier management, maintenance planning, lifecycle optimization, and cross-functional collaboration. In this role, you balance operational excellence with sustainability, financial responsibility, and continuous improvement across the Sales Market portfolio.

You will:

• Lead and coordinate facility management activities across the Sales Market portfolio, securing safe, compliant, and high-quality site operations.
• Own and manage FM categories including technical installations, building maintenance, energy & utilities, cleaning, waste management, and shopfitting maintenance.
• Drive supplier sourcing, contract management, and service delivery follow-up to ensure strong quality, cost efficiency, and contractual compliance.
• Monitor portfolio condition, lifecycle performance, and investment needs to optimize asset value, operational reliability, and long-term cost efficiency.
• Ensure preventive and reactive maintenance activities are planned, executed, and followed up according to operational and business requirements.
• Manage facility-related budgets, performance reporting, and asset data within global FM systems to support transparency and data-driven decision-making.
• Drive energy monitoring and efficiency initiatives aligned with global sustainability targets and operational performance goals.
• Collaborate closely with Sales, Operations, Construction & Facilities, Procurement, and Global FM stakeholders to align facility activities with evolving business needs and operational priorities.

WHO YOU'LL WORK WITH

You will work closely with Sales Market Construction & Facilities teams, Lease Managers, Store Teams, Operations, Procurement, external FM providers, landlords, and Global FM stakeholders. The role requires strong collaboration across multiple functions, suppliers, and operational stakeholders within an international organization.

WHO YOU ARE

• A bachelor's degree in engineering, Architecture, Business Administration, or a related field.
• Minimum 3 years of experience within Facility Management, construction, real estate, or a similar operational environment.
• Proven experience in supplier management, contract management, and FM category management.
• Strong knowledge of facility operations, maintenance planning, asset lifecycle management, and operational budgeting.
• Experience managing facility operations across multiple sites while ensuring quality, compliance, cost efficiency, and operational reliability.
• Experience driving supplier performance, contract governance, and service delivery follow-up to secure continuous improvement.
• Strong understanding of preventive and reactive maintenance processes, with the ability to prioritize activities based on business needs and operational risks.
• Experience working with CAFM systems such as Planon and using operational data, reporting, and asset information to support planning, performance follow-up, and decision-making.
• Knowledge of energy management, sustainability initiatives, and their impact on operational efficiency and asset performance.
• Experience working in cross-functional and matrix organizations with multiple stakeholders.
• Background within retail and experience from large international organizations are considered an advantage.
• Proficiency in MS Office applications and strong English communication skills, both written and spoken.

And people who are...

• Structured and analytical, with the ability to balance operational priorities, service quality, sustainability targets, and financial performance.
• Commercially aware and confident in managing budgets, supplier relationships, and operational performance.
• Proactive and self-driven, with the ability to work independently in dynamic environments with multiple priorities and stakeholders.
• Skilled at building strong relationships and collaborating effectively across business functions, operational teams, and external partners.
• Solution-oriented and able to make informed decisions using data, insights, and business requirements.
• Adaptable and resilient when managing changing priorities and operational challenges.
• Committed to continuous improvement and finding opportunities to optimize facility operations, processes, and service delivery.
• Passionate about creating safe, sustainable, and efficient environments that support long-term business success.

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every