F&B Service Supervisor - Sheraton Milan Malpensa

Marriott Hotels Resorts; Unione dei comuni di Lonate Pozzolo e Ferno; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading hospitality company in Lombardy seeks a dedicated manager to oversee staff and ensure quality service. The ideal candidate will have at least 2 years of related experience and demonstrated supervisory skills. Responsibilities include staff management, operational duties, and ensuring guest satisfaction. This full-time role promises a dynamic work environment with opportunities for growth.

Competenze

• At least 2 years of related work experience.
• At least 1 year of supervisory experience.

Mansioni

• Ensure staff works together as a team to provide optimum service.
• Inspect staff grooming and attire.
• Complete opening and closing duties.
• Monitor dining rooms for guest well-being.
• Assist management in hiring and training.

Conoscenze

Team collaboration

Communication

Management

Problem-solving

Formazione

High school diploma or G.E.D. equivalent

Descrizione del lavoro

Overview

• Ensure staff works together as a team to provide optimum service and meet guest needs.
• Inspect grooming and attire of staff and rectify any deficiencies.
• Complete opening and closing duties, including setting up supplies and tools, cleaning equipment and areas, and securing doors.
• Inspect storage areas for organization, use of FIFO, and cleanliness.
• Complete scheduled inventories and stock and requisition necessary supplies.
• Monitor dining rooms for seating availability, service, safety, and guest well-being.
• Complete work orders for maintenance repairs.

• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees; act as a role model and primary contact for the Guarantee of Fair Treatment / Open Door Policy.
• Follow all company safety procedures; report accidents, injuries, and unsafe conditions; complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge guests according to company standards; anticipate and address guest needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Communicate clearly and professionally; develop and maintain positive working relationships and support the team to reach common goals.
• Ensure adherence to quality expectations and standards; identify and implement ways to increase efficiency, productivity, quality, safety, and cost-savings.
• Read and visually verify information in various formats; visually inspect tools, equipment, or machines to identify defects.
• Stand, sit, or walk for extended periods; move, lift, carry, push, or pull objects up to 50 pounds; handle objects requiring fine motor skills; navigate narrow or elevated spaces; ascend/descend stairs or ramps; reach overhead and below the knees with bending and twisting as needed.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Employment Details

• Required Experience: Manager
• Key Skills: Bidding, Arabic Speaking, Fund Management, ERP, Airlines, Corrosion
• Employment Type: Full-Time
• Experience: years
• Vacancy: 1