EV Charging Service Lead | Remote Support & Team Leadership

ABB E-mobility; San Giovanni Valdarno; On-site; EUR 35,000 - 43,000; Full time

Job summary

ABB E-mobility is seeking a technically strong leader to manage customer success for our EV charging solutions. You will unite engineering skills with a customer-first approach, coordinating remote support and mentoring a team of specialists to deliver exceptional service experiences.

You will engage with cross-functional teams, drive improvements, and identify opportunities for service growth. The role demands hands-on engineering insight and strong stakeholder management across international

Qualifications

• Bachelor's or Master's degree in Electrical Engineering or related technical field.
• Experience leading technical teams and mentoring engineers.
• Strong background in electrical systems, installations, and troubleshooting.
• Proven ability to drive customer-focused service improvements using data.

Responsibilities

• Act as primary technical and customer-facing contact, building trusted relationships.
• Lead and coordinate remote support activities, prioritising based on complexity and impact.
• Drive service excellence with timely case resolution and SLA compliance.
• Coach and develop a team of technical specialists for high-quality support.
• Support local teams and service partners with installations, commissioning, and troubleshooting.
• Identify customer needs and commercial opportunities for service growth.
• Champion continuous improvement across products, processes and cross-functional teams.

Skills

Team leadership

Customer engagement

Linux

Data-driven analysis

Education

Bachelor's or Master's degree in Electrical Engineering

Tools

Linux-based systems

Job description

ABB E-mobility is seeking a technically strong leader to manage customer success for our EV charging solutions. You will unite engineering skills with a customer-first approach, coordinating remote support and mentoring a team of specialists to deliver exceptional service experiences.

You will engage with cross-functional teams, drive improvements, and identify opportunities for service growth. The role demands hands-on engineering insight and strong stakeholder management across international