EV Charging Service Lead

ABB E-mobility B.V.; San Giovanni Valdarno; In loco; EUR 35.000 - 43.000; Tempo pieno

Descrizione del lavoro

ABB E-mobility is hiring in Tuscany to join a cross-functional team delivering exceptional service for EV charging solutions. You will combine technical leadership with a strong customer focus, guiding a team of specialists and coordinating remote support across regions.

You will drive continuous improvement, support installations and commissioning, and identify opportunities to grow service offerings while upholding quality and safety standards.

Competenze

• Bachelor's or Master's degree in Electrical Engineering, Electromechanics, or a related technical discipline.
• 3-4 years of experience in a technical engineering, field service, or technical support role, ideally within the EV, energy, or clean-tech sector.
• Previous experience leading, mentoring, or coaching technical teams and developing engineering talent.
• Strong expertise in electrical systems, installations, maintenance, and troubleshooting.
• Hands-on experience working with Linux-based systems and software environments.
• Excellent communication and stakeholder management skills, with a strong customer-oriented and commercial mindset.
• Proven ability to solve complex technical problems using data-driven analysis and indirect diagnostic information, while collaborating effectively across multicultural and international teams.

Mansioni

• Act as the primary technical and customer-facing contact, building trusted relationships and ensuring an outstanding customer experience.
• Lead and coordinate remote support activities, prioritizing resources based on technical complexity and business impact.
• Drive service excellence by ensuring timely case resolution and compliance with agreed Service Level Agreements (SLAs).
• Coach, mentor, and develop a team of technical specialists, enabling them to deliver effective and high-quality customer support.
• Support local teams and service partners with charger installation, commissioning, and technical troubleshooting activities.
• Identify customer needs and commercial opportunities, contributing to service growth through new equipment, upgrades, and service agreements.
• Champion continuous improvement by driving enhancements across products, processes, knowledge management, and cross-functional collaboration with quality, production, and local teams.

Conoscenze

Linux-based systems

Data-driven analysis

Customer-centric mindset

Team leadership

Formazione

Bachelor's or Master's degree in Electrical Engineering or related

Strumenti

Linux

Descrizione del lavoro

ABB E-mobility is hiring in Tuscany to join a cross-functional team delivering exceptional service for EV charging solutions. You will combine technical leadership with a strong customer focus, guiding a team of specialists and coordinating remote support across regions.

You will drive continuous improvement, support installations and commissioning, and identify opportunities to grow service offerings while upholding quality and safety standards.