3rd Party Service Manager

ABB E-mobility; San Giovanni Valdarno; Remote; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Global reach

Diversity & inclusion initiatives

Job summary

ABB E-mobility is expanding its 3rd Party Service Network across Europe, offering a flexible, remote-friendly role that focuses on partner management and service excellence. You will design processes, optimize performance against SLAs, and build trusted relationships with service partners to support sales opportunities and customer satisfaction.

The role requires a strong analytical mindset, 3+ years in service or project management, and fluency in English and local language.

Qualifications

• Bachelor’s or Master’s degree in Business Administration or related field.
• 3+ years of experience in service management, coordination, or project management.
• Proven project management capabilities and ability to lead cross-functional initiatives.
• Fluency in English & local language. Other languages is a plus.
• Proficiency in Microsoft Office (Excel, PowerPoint); familiarity with Salesforce/Service Cloud is a bonus.
• Excellent communication and interpersonal skills.
• Strong coordination and multitasking abilities.
• Proactive problem-solver with a hands-on attitude.
• Passionate about delivering quality and driving continuous improvement.

Responsibilities

• Design and implement efficient processes for outsourced on-site services within our 3rd Party Network.
• Monitor and enhance service performance, ensuring consistent delivery against SLAs and KPIs.
• Build strong, trust-based relationships with service partners, handling daily requests and escalations.
• Drive service readiness across the Channel Service Partner network to support successful sales opportunities and getting Channel Service Partners fully operational as well as equipped to deliver according to customer expectations.
• Collaborate closely with Sales during tender processes by designing and establishing Service Partner solutions that meet business and customer requirements.
• Lead performance reviews and drive continuous improvement initiatives.
• Collaborate with internal teams (sales, logistics, operations) to align service delivery with market needs.
• Oversee monthly invoicing and reporting activities.
• Manage onboarding, integration, and offboarding of service partners.
• Support strategic projects and campaigns involving external partners.
• Maintain clear documentation and process standards across the network.

Skills

Analytical mindset

Data-driven decisions

Project management

Cross-functional collaboration

Communication skills

Multitasking

Problem-solving

English proficiency

Local language proficiency

Education

Bachelor’s or Master’s degree in Business Administration or related field

Tools

Microsoft Office (Excel, PowerPoint)

Salesforce/Service Cloud

Job description

Are you passionate about building strong partnerships and driving operational excellence? Do you thrive in dynamic environments where you can make a tangible impact? We’re looking for a 3rd Party Service Network Manager to lead and optimize our network of service partners, ensuring top-tier performance and seamless service delivery across markets.

In this key role, you'll be at the heart of our service operations, managing relationships, improving processes, and collaborating across teams to deliver outstanding customer experiences.

This role can be based anywhere in Europe and offers a high degree of remote working flexibility. While the position is not tied to a specific office location, occasional travel within Europe is expected to support partner management, business meetings, and key projects.

In This Role Your Main Accountabilities Will Be

• Design and implement efficient processes for outsourced on-site services within our 3rd Party Network
• Monitor and enhance service performance, ensuring consistent delivery against SLAs and KPIs
• Build strong, trust-based relationships with service partners, handling daily requests and escalations
• Drive service readiness across the Channel Service Partner network to support successful sales opportunities and getting Channel Service Partners fully operational as well as equipped to deliver according to customer expectations
• Collaborate closely with Sales during tender processes by designing and establishing Service Partner solutions that meet business and customer requirements
• Lead performance reviews and drive continuous improvement initiatives
• Collaborate with internal teams (sales, logistics, operations) to align service delivery with market needs
• Oversee monthly invoicing and reporting activities
• Manage onboarding, integration, and offboarding of service partners
• Support strategic projects and campaigns involving external partners
• Maintain clear documentation and process standards across the network

Requirements

To make the above work, we are looking for a professional who has strong analytical mindset and data-driven decision-making skills. Other essential requirements:

• Bachelor’s or Master’s degree in Business Administration or related field
• 3+ years of experience in service management, coordination, or project management
• Proven project management capabilities and ability to lead cross-functional initiatives
• Fluency in English & local language. Other languages is a plus.
• Proficiency in Microsoft Office (Excel, PowerPoint); familiarity with Salesforce/Service Cloud is a bonus
• Excellent communication and interpersonal skills
• Strong coordination and multitasking abilities
• Proactive problem-solver with a hands‑on attitude
• Passionate about delivering quality and driving continuous improvement

What's in it for you?

Work with the best specialists in their field, in a diverse environment with unparalleled global reach. Feel inspired by our fast growth. You will have the accountability to own your part in enabling a future of sustainable and efficient mobility. You can also count on a competitive compensation package in line with your capabilities and experience. Diversity, inclusion, and equal opportunities are at the core of what we do. We celebrate different experiences and perspectives, and we aim to empower everyone in the creation of sustainable solutions for people all over the world. Our individual differences make us successful.

About ABB E-Mobility

ABB E-mobility is a world leader in EV charging technology and a partner of choice for the world’s biggest electric vehicle OEMs and nationwide EV charging network operators. With a strong R&D pipeline, our robust product portfolio of innovative holistic solutions - from grid to charge point and domestic installations to large fleet depots - means we are actively enabling the future of E-Mobility, not just predicting it.