EUS Collaboration Services Lead - Hybrid/Global IT

Outokumpu; Italia; Ibrido; EUR 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work

Global IT environment

Learning & development opportunities

Descrizione del lavoro

Outokumpu is seeking an EUS Service Manager (Collaboration) in Italy to lead end-user services in the Microsoft 365 Collaboration space. You will oversee service management, improvements and deployment of Teams, SharePoint, OneDrive and related services.

This role reports to the End User Services leadership and focuses on reliability, cost efficiency and governance. You will manage budgets, vendor relationships and tenancy administration while mentoring the team and contributing to global IT

Competenze

• Must have at least 5 years in Collaboration Technologies and IT Operations.
• ITIL Foundation or equivalent service-management experience.
• Strong Microsoft 365 knowledge including security and compliance.

Mansioni

• Manage daily End User Services operations and continuous improvement.
• Single point of contact for stakeholders and vendors; manage contracts.
• Budget planning, license optimization and governance for Microsoft 365.
• Administer Microsoft 365 tenant, licensing, security and compliance.
• Plan and support project deliveries, user training and CAB participation.
• Maintain service structure, CMDB and knowledge articles; mentor team.

Conoscenze

Fluent English

Stakeholder management

Communication skills

Analytical, hands-on

Formazione

B.Sc./M.Sc. in Computer Science or IT

Strumenti

Microsoft 365

Teams

SharePoint

OneDrive

Exchange Online

Azure AD

Descrizione del lavoro

Outokumpu is seeking an EUS Service Manager (Collaboration) in Italy to lead end-user services in the Microsoft 365 Collaboration space. You will oversee service management, improvements and deployment of Teams, SharePoint, OneDrive and related services.

This role reports to the End User Services leadership and focuses on reliability, cost efficiency and governance. You will manage budgets, vendor relationships and tenancy administration while mentoring the team and contributing to global IT