Italy Technical Services Lead

Eppendorf; Milano; In loco; EUR 60.000 - 95.000; Tempo pieno

Descrizione del lavoro

Eppendorf in Italy is seeking a Technical Services Manager to help ensure high-quality customer service, support service revenue and drive business growth. You will coordinate service activities, work with internal stakeholders, customers and third-party partners, and help develop the local service organisation.

You will lead installations, calibrations, repairs and training, manage escalations, and use E365 Dynamics and SAP for coordination, reporting and administration.

Competenze

• A degree in engineering, business administration or a related discipline, or equivalent relevant professional experience.
• 5 to 7 years of experience in service coordination, service operations or customer support.
• Experience in the life sciences industry is advantageous, particularly knowledge of service products, business models, customer segments or competitors.
• Good understanding of financial principles and business-relevant KPIs.
• Knowledge of Lean and Kaizen methodologies enables continuous improvement contributions.
• Experience with E365 Dynamics and SAP is essential; proficient in Microsoft Office and standard business applications.
• Clear communication, ability to build trust with customers and stakeholders, manage multiple priorities, and develop technical knowledge of Eppendorf equipment and service processes.

Mansioni

• Support the Service Manager South West in aligning the local service organisation with Eppendorf’s EMEA service strategy.
• Contribute to the expansion and further development of Eppendorf’s service business.
• Coordinate installations, calibrations, repairs, maintenance and training to ensure that customer requirements are met.
• Build and maintain effective working partnerships with third-party service providers and drive continuous improvement in service delivery.
• Manage customer escalations and complaints in a timely, professional and customer-focused manner.
• Use E365 Dynamics and SAP for service coordination, case management, reporting and administrative control.
• Identify service issues and trends, communicate action plans clearly and support quality, compliance and continuous improvement initiatives.

Conoscenze

Service coordination

Customer support

Project coordination

Stakeholder management

Communication

Formazione

Engineering/Business degree

Strumenti

E365 Dynamics

SAP

Microsoft Office

Descrizione del lavoro

Eppendorf in Italy is seeking a Technical Services Manager to help ensure high-quality customer service, support service revenue and drive business growth. You will coordinate service activities, work with internal stakeholders, customers and third-party partners, and help develop the local service organisation.

You will lead installations, calibrations, repairs and training, manage escalations, and use E365 Dynamics and SAP for coordination, reporting and administration.