Eus Service Manager (Ad & Vdi)

Outokumpu; Italia; Ibrido; EUR 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work

Descrizione del lavoro

Outokumpu is seeking a Service Manager for End User Services, AD and VDI in Italy. You will lead service operations, collaborate with vendors, and drive improvements across AD and Azure VDI environments.

The role requires 5+ years in AD/VDI, ITIL experience, and strong communication. Hybrid work is offered, with the Head of End User Services as the contact for further information.

Competenze

• 5+ years of experience in AD and/or VDI technologies and operations.
• Fluent English skills and strong communication.
• ITIL Foundation certification or equivalent service management experience.

Mansioni

• Manage daily IT service operations, vendor relationships, budgets and forecasts.
• Ensure services are available, efficient and well-documented with CMDB accuracy.
• Design, optimize and troubleshoot AD-related services (AD DS, DNS, DHCP, GPO).
• Manage Azure VDI topics (FSLogix profiles, packaging, delivery).
• Drive continuous improvement, harmonization and rationalization within the service area.
• Chair CAB meetings and participate in other CABs as needed.
• Mentor specialists and manage licenses and third‑party contracts.

Conoscenze

AD/VDI experience

English fluency

ITIL Foundation

Analytical mindset

Strong communication

Formazione

BSc/ MSc in Computer Science/ IT

ITIL Foundation certification

Descrizione del lavoro

EUS Service Manager (AD & VDI)

Azienda: Outokumpu
Tipo Lavoro: Full Time
Italy

We are looking for a Service Manager - End User Services, AD and VDI to take responsibility for service management, continuous improvement and development of services and solutions within Active Directory (AD) and Azure Virtual Desktop Infrastructure (VDI).

In this role, you will act as the single point of contact for business stakeholders and vendors regarding IT-related topics in your service area.

Key responsibilities

• Manage daily IT service operations, vendor relationships, service budgets, forecasts and budget compliance
• Ensure services are available, efficient and effective, while monitoring and reporting on service performance
• Design, optimize and troubleshoot AD-related services, including group lifecycle, OU structures, GPO assignments and access control hygiene
• Manage Azure VDI-related topics, including FSLogix profiles, performance, application packaging and delivery
• Drive continuous improvement, harmonization and rationalization within the service area
• Chair Change Advisory Board (CAB) meetings and participate in other relevant CABs
• Maintain service documentation, CMDB accuracy, software licenses and third-party service contracts, while mentoring specialists and sharing knowledge
• Option for on-call if needed.

What we are looking for

• B.Sc./M.Sc. in Computer Science, IT or equivalent industry experience
• 5+ years of experience in AD and/or VDI technologies and operations
• ITIL Foundation certification or similar service management experience
• Solid understanding of AD DS, DNS, DHCP, GPO fundamentals, user/group administration, security and Azure VDI components
• Fluent English skills, analytical mindset, hands-on attitude and strong communication and cooperation skills

What Outokumpu offers

• A key role in a global company and modern IT environment
• Opportunity to develop and improve global end user services
• Collaborative colleagues and support from the wider IT organization
• Opportunities for learning, knowledge sharing and professional growth
• Flexible working practices, including hybrid work

For more information about the position, please contact Head of End User Services, Satu Nuutinen via phone on 13 August between 9:00-10:00. [phone]

The selected candidate will be required to pass a security clearance vetting and health check (including drug tests) before commencing employment.