Euronext Clearing - Junior Service Manager

Euronext; Milano; In loco; EUR 35.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading financial services firm is seeking a Junior Service Manager to oversee IT service delivery in Milan or Rome. You will assist in managing client services, track performance metrics, and ensure continuous improvement. A bachelor's degree in IT or related fields with 1-3 years of experience in IT support is required. Strong communication skills, proficiency in Excel, and good English skills are essential. The role offers an engaging environment and the opportunity for career growth.

Competenze

• Bachelor's degree in Information Technology, Computer Science, Economics, or a related field.
• 1-3 years of experience in IT support or service delivery environments.
• Familiarity with ITIL principles or certification is preferred.

Mansioni

• Assist the Service Manager in day-to-day management of client service delivery.
• Monitor and report on service performance metrics.
• Support resolution of incidents and change requests.
• Maintain service documentation in accordance with ITIL standards.
• Contribute to service improvement initiatives.

Conoscenze

IT service operations understanding

Excellent communication skills

Analytical mindset

Proficient in Microsoft Excel

Proficient in Microsoft PowerPoint

Good written and spoken English

Formazione

Bachelor's degree in IT or related field

1-3 years of IT support experience

ITIL certification preferred

Experience with ITSM tools like Jira

Strumenti

Jira

Descrizione del lavoro

Euronext Clearing - Junior Service Manager

Location: Milan preferred or Rome

Department: IT Clearing

Role Overview

Working closely with the Service Delivery, Business and Technical teams, this role ensures that our IT services are delivered efficiently, meet contractual obligations, and continuously improve in quality and customer satisfaction.

Key Responsibilities

• Assist the Service Manager in the day-to‑day management of client service delivery.

• Monitor, track, and report on key service performance metrics (SLAs, KPIs, and incident trends).

• Support the resolution of incidents, problems, and change requests with technical support teams.

• Support meetings and service reviews by preparing reports and presentations.

• Maintain service documentation, service catalogs, and process records in accordance with ITIL standards.

• Contribute to continuous service improvement initiatives and process optimization.

• Support implementation of new or updated IT services.

• Ensure that service management tools (e.g., Jira) are accurately updated and maintained.

Education & Experience

• Bachelor's degree in Information Technology, Computer Science, Economics, or a related field (or equivalent practical experience).

• 1‑3 years of experience in IT support, service desk, or IT service delivery environments.

• Familiarity with ITIL principles or certification (ITIL Foundation preferred).

• Experience working with ITSM tools such as Jira (nice to have).

Skills & Competencies

• Strong understanding of IT service operations and customer service principles.

• Excellent communication skills with both technical and non‑technical stakeholders.

• Analytical and detail‑oriented mindset with strong problem‑solving abilities.

• Proficient in Microsoft Excel and PowerPoint for reporting and presentations.

• Ability to work collaboratively in a fast‑paced, client‑facing environment.

• Good written and spoken English language skills (B2 level or above required).

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.