Enterprise Account Manager – Upsell & Relationships (Remote)

Akeneo; Milano; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Holiday 25 days per year

Flexible working hours

Work from Anywhere up to 30 days per1

Hybrid Working Budget €500

Mental Health Support

€1,000 professional development per ye

Parental Leave: 5 months

Job summary

Akeneo is seeking an Account Manager to drive upsell and retention within Mid-Market and Enterprise customers in Italy. Reporting to the Director of Sales, you will shape strategic plans and build trusted relationships with C-levels in a fast-growing, collaborative team.

You will manage negotiations, forecast opportunities, and use data to inform decisions while navigating the B2B SaaS and martech landscape. Fluent Italian and English are required; a proactive attitude and autonomy are valued.

Qualifications

• You have proven experience in Account Management or as a Customer Success Manager in B2B SaaS, managing upsell and cross-sell opportunities.
• You have a proven track record in expanding business across business units of a given group.
• You have experience leading contract negotiations.
• You have strong analytical skills and use data to build strategies and make decisions.
• You are familiar with the e-commerce and martech space.
• You speak Italian and English fluently.

Responsibilities

• Upsell and Cross-Sell Opportunities: Spot and seize upsell and cross-sell opportunities to maximise account value.
• Strategic Account Planning: Develop and execute strategic account plans for long-term partnerships with Mid-Market and Enterprise customers.
• Customer Relationship Management: Build and nurture relationships with decision-makers and C-levels.
• Contract negotiation: Lead discussions, managing terms, pricing and legal negotiations.
• Forecasting and reporting: Use data to maintain accurate forecasts and identify risks and opportunities.
• Risk mitigation: Proactively address customer challenges to prevent churn and escalate issues.

Skills

Account management

Upsell / cross-sell

Contract negotiation

Analytical skills

B2B SaaS

Italian fluency

English fluency

Job description

Akeneo is seeking an Account Manager to drive upsell and retention within Mid-Market and Enterprise customers in Italy. Reporting to the Director of Sales, you will shape strategic plans and build trusted relationships with C-levels in a fast-growing, collaborative team.

You will manage negotiations, forecast opportunities, and use data to inform decisions while navigating the B2B SaaS and martech landscape. Fluent Italian and English are required; a proactive attitude and autonomy are valued.