Engagement Manager

FBK s.r.l.; Milano; In loco; EUR 50.000 - 80.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive compensation

L&D courses

Mentorship

Descrizione del lavoro

FBK s.r.l. is seeking an Engagement Manager in Milan to lead customer onboarding and ongoing engagement for our AI-powered tender platform.

You will coordinate implementation projects, gather requirements, and drive adoption with cross-functional teams including Product, Engineering, and Customer Success. The role emphasizes process understanding, structured project management, and the ability to translate business needs into actionable delivery plans for enterprise clients in Life Sciences and

Competenze

• Bachelor's degree in Business, Computer Science, Information Technology, Engineering, or equivalent experience.
• 2+ years in a customer-facing role such as project management, business analysis, SaaS implementation, consulting, customer success, software delivery, or related field.
• Experience on software implementation, business analysis, process improvement, or digital transformation projects.

Mansioni

• Coordinate customer implementation projects from kickoff to rollout, ensuring scope, timelines, responsibilities, risks, and next steps are clear.
• Collaborate with clients and stakeholders to understand tender management needs, objectives, processes, and adoption priorities.
• Facilitate requirement gathering sessions, workshops, solution proposals, and feature demonstrations.
• Work with cross-functional teams to ensure smooth delivery of software solutions.
• Monitor progress, surface risks early, and coordinate actions to keep delivery on track.
• Help translate customer needs into clear priorities for implementation and product enhancements.

Conoscenze

Fluent English & Italian

Project management

Customer-facing

SaaS implementation

Consulting

Software delivery

Formazione

Bachelor's degree in Business/CS/IT/Engineering

Strumenti

SAP

JDE

ERP systems

Descrizione del lavoro

We're FBK, an AI-powered tender management platform built for Life Sciences & Healthcare enterprises. We help companies find, manage, and win public tenders by automating the tender lifecycle — and for that, we need you to join us as an Engagement Manager.

What's in it for you

• A product that's actually used and valued by global companies
• Cross-functional teams with real ownership and fast feedback
• A front-row seat in how AI is changing enterprise software
• The opportunity to work closely with customers and help them improve real business processes
• A clear path to grow your skills and take on more responsibility
• Flexibility, support, and people who love building things that matter

The team

You will collaborate with Business Analysts to understand customer requirements and tender management processes, with Product and Engineering to support solution delivery, and with Customer Success and Account teams to ensure a smooth customer experience before, during, and after implementation.

Expect real onboarding, ongoing mentoring, and the opportunity to grow in a role that combines customer engagement, project coordination, business process understanding, and software adoption.

You'll work in an environment where AI isn't a buzzword, but part of how we improve workflows, reduce manual work, and help customers make better decisions.

The work you'll do

• Coordinate customer implementation projects from kickoff to rollout, making sure scope, timelines, responsibilities, risks, and next steps are clear
• Collaborate with clients and key stakeholders to understand their tender management needs, business objectives, current processes, and adoption priorities
• Facilitate requirement gathering sessions, customer workshops, solution proposal presentations, and feature demonstrations
• Work closely with Business Analysts, Product, Engineering, UX, QA, Customer Success, and Account teams to ensure smooth delivery of software solutions
• Monitor project progress, surface risks or blockers early, and coordinate the right actions to keep delivery on track
• Help translate customer needs and process gaps into clear priorities for implementation, configuration, and future product enhancements
• Support customers during rollout and adoption, helping them embed FBK into their day-to-day tender management workflows
• Capture customer feedback and share structured insights with Business Analysis, Product, and Engineering teams
• Identify practical AI-enabled opportunities to improve tender workflows, reduce manual work, enhance user experience, and support better decision-making
• Ensure a clear handover to Customer Success once the implementation reaches a stable adoption phase, including project status, open points, risks, and recommended next steps
• Contribute to improving FBK's implementation and adoption playbooks, making customer engagements more structured, repeatable, and scalable

The skills you bring

• Fluency in English and Italian
• Bachelor's degree in Business, Computer Science, Information Technology, Engineering, or equivalent experience
• 2+ years of experience in a customer-facing role such as project management, business analysis, SaaS implementation, consulting, customer success, software delivery, or a related field
• Experience working on software implementation, business analysis, process improvement, or digital transformation projects
• Ability to understand business requirements and translate them into clear actions, priorities, and delivery plans
• Strong project coordination and project management skills, including the ability to track milestones, risks, dependencies, and follow-ups
• Good understanding of software delivery processes and the ability to work effectively with technical and non-technical teams
• Strong analytical, problem-solving, and critical thinking skills
• Ability to work in a structured manner and quickly understand new topics, processes, and relationships
• Detail- and results-oriented mindset, with the ability to work in a cross-functional, fast-paced, and constantly evolving environment
• Excellent communication and interpersonal skills, with the ability to interact with customers, project stakeholders, and internal teams
• Curiosity about AI and how it can improve enterprise software, process automation, and user experience
• Experience in consulting, cloud/SaaS business, Life Sciences, Healthcare, or software fields
• Understanding of tender management, bid management, procurement, or related enterprise processes
• Knowledge of SAP, JDE, or other ERP systems
• Familiarity with AI concepts such as process automation, natural language processing, document analysis, or predictive analytics
• Experience using data, dashboards, or reporting tools to monitor adoption, usage, project progress, or business outcomes
• Experience creating process flow diagrams, user stories, business process documentation, or functional documentation
• Knowledge of business process modeling and documentation
• Certification in Project Management, Business Analysis, Agile, Change Management, or AI-related topics is a plus

What FBK can offer you

• The opportunity to work in a unique and fast-growing field: Tender Management
• A growing team from diverse backgrounds to learn from and work with
• Investment in your personal growth and skill development (career paths, L&D courses, mentorships, and more)
• A unique combination of innovative atmosphere paired with great professionalism and self-responsible work
• Competitive compensation aligned with experience
• We measure results, not effort. We teach, not supervise. We solve, not execute.

How we hire

• Intro call with a member of the recruitment team to explore fit and alignment
• In-person meeting with the team if Milan-based, virtual otherwise
• Quick call with a member of the Leadership Team