AI-Powered Tender Success Manager

FBK; Milano; In loco; EUR 45.000 - 60.000; Tempo pieno

Descrizione del lavoro

FBK is seeking an Engagement Associate to help global customers optimize public tenders with our AI-powered platform. You will manage a portfolio of enterprise clients, build trusted relationships, and drive measurable outcomes across tender lifecycles.

You will own post-implementation journeys, monitor usage, advocate for customers, and collaborate with Sales, Marketing, Product and Engineering to expand success and renewals.

Competenze

• Bachelor's degree or equivalent experience.
• 2–3 years in customer success, account management, consulting, sales or similar.
• Ability to build trusted relationships with business stakeholders.
• Commercial confidence with renewals or account growth experience.
• Analytical thinking linking priorities, product usage, and outcomes.
• Strong written and verbal communication.
• Proactive, accountable portfolio management.
• Experience with enterprise international or multi-country customers.
• Familiarity with CRM, CS or product analytics tools.
• Exposure to Life Sciences, Healthcare, tender management.
• Practical use of AI tools for research or planning.

Mansioni

• Build trusted relationships by understanding customer priorities and tender processes.
• Own post-implementation journey, driving adoption, retention and growth across portfolio.
• Develop success plans with clear objectives, priorities and measurable outcomes.
• Monitor product usage and engagement signals to identify risks and opportunities.
• Run regular business reviews to assess progress, outcomes and next priorities.
• Own renewals across portfolio, from negotiations to contract signature.
• Identify expansion opportunities across use cases, teams, markets and FBK capabilities.
• Build business cases and commercial proposals linking priorities with outcomes.
• Coordinate right internal teams to address risks and unblock adoption.
• Share customer feedback and market insights with Product and GTM teams.
• Use CRM and data to strengthen account planning, follow-up and execution.

Conoscenze

English fluency

Italian fluency

Relationship building

Analytical thinking

Communication skills

Proactive mindset

Formazione

Bachelor's degree or equivalent

Strumenti

CRM software

AI tools

Descrizione del lavoro

FBK is seeking an Engagement Associate to help global customers optimize public tenders with our AI-powered platform. You will manage a portfolio of enterprise clients, build trusted relationships, and drive measurable outcomes across tender lifecycles.

You will own post-implementation journeys, monitor usage, advocate for customers, and collaborate with Sales, Marketing, Product and Engineering to expand success and renewals.