Information Technology Support Engineer

Sharp Brains Solutions; Perugia; In loco; EUR 26.000 - 32.000; Tempo pieno

Descrizione del lavoro

Sharp Brains Solutions is seeking a Desktop Support Services - Level 1 professional for on-site support. The role covers hardware, software, and network issues with a focus on Windows environments.

The ideal candidate has 1–3 years in IT support, strong customer service, and experience with Active Directory, VPN, and ticketing systems. This is a freelance/B2B engagement requiring independent work on-site.

Competenze

• 1–3 years of desktop support/IT support experience.
• Strong knowledge of Windows 10/11.
• Good troubleshooting and customer service skills.

Mansioni

• Provide Level 1 desktop support for hardware, software, and network issues.
• Troubleshoot Windows OS, MS Office, Outlook, and standard business applications.
• Install, configure, and maintain desktops, laptops, and peripheral devices.
• Support printers, scanners, and other end-user equipment.
• Handle password resets and basic Active Directory tasks.
• Configure email accounts and assist with VPN connectivity.
• Log, track, and update incidents in the ticketing system.
• Escalate complex technical issues to Level 2/Level 3 teams.
• Ensure timely resolution in line with SLA requirements.

Conoscenze

Windows OS

MS Office

Active Directory

VPN

Ticketing

Hardware support

Customer service

Networking basics

On-site support

Troubleshooting

Strumenti

Remote Desktop

Ticketing system

VPN clients

Descrizione del lavoro

We are currently looking for a DSS L1 (Desktop Support Services - Level 1) professional to join our team on an on-site support role.

Employment Type: B2B/ Freelance Contract

• Provide Level 1 desktop support for hardware, software, and network-related issues
• Troubleshoot Windows OS, MS Office, Outlook, and standard business applications
• Install, configure, and maintain desktops, laptops, and peripheral devices
• Support printers, scanners, and other end-user equipment
• Handle password resets and basic Active Directory tasks
• Configure email accounts and assist with VPN connectivity
• Log, track, and update incidents in the ticketing system
• Escalate complex technical issues to Level 2/Level 3 teams
• Ensure timely resolution in line with SLA requirements
• 1-3 years of experience in Desktop Support / IT Support
• Strong knowledge of Windows 10/11 environment
• Basic understanding of networking concepts (IP, DNS, DHCP)
• Experience with Active Directory and user account management
• Good troubleshooting and problem-solving skills
• Strong communication and customer service skills
• Ability to work independently in an on-site environment