End-to-End Contract Manager – Italy (Onsite)

Adroit People Limited (UK); Lombardia; On-site; EUR 70,000 - 90,000; Full time

Job summary

Adroit People Limited (UK) seeks an experienced Customer Contract Manager to oversee the end-to-end lifecycle of client contracts for Italian and English-speaking clients. The role is based in Milan/Rome, Italy, with three onsite days and permanent, full-time employment.

You will manage contracts, governance, and profitability while designing request-to-cash processes, coordinating cross-functional teams, and supporting service growth in telecom or IT accounts.

Qualifications

• Minimum 5 years of client-facing experience in the telecom or IT industry.
• Strong client relationship, negotiation, leadership, and stakeholder management skills.
• Experience in contract management, process optimisation, financial management, and matrix teams.
• ITIL certification preferred; PMP, PRINCE2, Six Sigma, or similar certifications are advantageous.

Responsibilities

• Manage client contracts, governance, obligations, risks, quality, and profitability.
• Design and optimise request-to-cash processes.
• Lead client engagement and coordinate cross-functional, geographically distributed teams.
• Support solution design, service creation, commercial proposals, and contract growth.
• Drive continuous improvement and operational efficiency.

Skills

Client-facing experience

Negotiation

Leadership

Stakeholder management

Communication

Education

Degree in Business, Science, or a relevant discipline

Job description

Adroit People Limited (UK) seeks an experienced Customer Contract Manager to oversee the end-to-end lifecycle of client contracts for Italian and English-speaking clients. The role is based in Milan/Rome, Italy, with three onsite days and permanent, full-time employment.

You will manage contracts, governance, and profitability while designing request-to-cash processes, coordinating cross-functional teams, and supporting service growth in telecom or IT accounts.