Customer Contract Manager (Italian)

Adroit People Limited (UK); Lombardia; On-site; EUR 70,000 - 90,000; Full time

Job summary

Adroit People Limited (UK) seeks an experienced Customer Contract Manager to oversee the end-to-end lifecycle of client contracts for Italian and English-speaking clients. The role is based in Milan/Rome, Italy, with three onsite days and permanent, full-time employment.

You will manage contracts, governance, and profitability while designing request-to-cash processes, coordinating cross-functional teams, and supporting service growth in telecom or IT accounts.

Qualifications

• Minimum 5 years of client-facing experience in the telecom or IT industry.
• Strong client relationship, negotiation, leadership, and stakeholder management skills.
• Experience in contract management, process optimisation, financial management, and matrix teams.
• ITIL certification preferred; PMP, PRINCE2, Six Sigma, or similar certifications are advantageous.

Responsibilities

• Manage client contracts, governance, obligations, risks, quality, and profitability.
• Design and optimise request-to-cash processes.
• Lead client engagement and coordinate cross-functional, geographically distributed teams.
• Support solution design, service creation, commercial proposals, and contract growth.
• Drive continuous improvement and operational efficiency.

Skills

Client-facing experience

Negotiation

Leadership

Stakeholder management

Communication

Education

Degree in Business, Science, or a relevant discipline

Job description

Role: Customer Contract Manager (Italy and English)

Location: Milan/Rome, Italy (3days Onsite)

Permanent/Fixed term full time employment

We are looking for an experienced Customer Contract Manager to manage the end-to-end client contract lifecycle, including request-to-cash activities, service setup, governance, commercial management, process optimisation, and organic growth.

Key responsibilities:

• Manage client contracts, governance, obligations, risks, quality, and profitability.
• Design and optimise request-to-cash processes.
• Lead client engagement and coordinate cross-functional, geographically distributed teams.
• Support solution design, service creation, commercial proposals, and contract growth.
• Drive continuous improvement and operational efficiency.

Requirements:

• Minimum 5 years of client-facing experience in the telecom or IT industry.
• Strong client relationship, negotiation, leadership, and stakeholder management skills.
• Experience in contract management, process optimisation, financial management, and matrix teams.
• Degree in Business, Science, or a relevant discipline.
• ITIL certification preferred; PMP, PRINCE2, Six Sigma, or similar certifications are advantageous.

Some key points outlining the requirements for the new CCM position in Italy.

In addition to the requirements listed below, the candidate should be a Italy speaker with a good command of English.

Knowledge of Spanish would be considered an asset.

• Manage the client’s contract from start to finish—from designing a solution to delivering services, billing, and collecting payment.
• Understand client requests and help create, price, approve, and present suitable solutions.
• Set up clear ways of working so the client and internal teams know how requests, orders, services, billing, and support will be handled.
• Improve processes and service quality, using standard company methods where possible.
• Coordinate the client relationship and internal teams, including communication, meetings, risks, reporting, and contract commitments.
• Support account performance and growth, including contract changes, new service proposals, and basic profit-and-loss oversight on smaller accounts.
• Bring strong client-facing experience, communication and leadership skills, and knowledge of the telecom or IT industry.