Contract Manager

BULLIT MANAGEMENT SERVICES LIMITED; Roma; On-site; EUR 55,000 - 90,000; Full time

Job summary

BULLIT MANAGEMENT SERVICES LIMITED in Italy seeks an experienced Customer Contract Manager to oversee the end-to-end client contract lifecycle, including request-to-cash activities, service setup, governance, and growth. The role demands strong negotiation and cross-functional leadership to coordinate geographically distributed teams.

You will design and optimise contract processes, support commercial proposals, and drive continuous improvement, profitability, and customer satisfaction across

Qualifications

• Minimum 5 years of client-facing experience in telecom or IT.
• Strong client relationship and negotiation skills.
• Experience in contract management and process optimisation.
• Degree in Business, Science, or a relevant discipline.
• ITIL certification preferred; PMP/PRINCE2 or Six Sigma is advantageous.

Responsibilities

• Manage client contracts, governance, obligations, risks, quality, and profitability.
• Design and optimise request-to-cash processes.
• Lead client engagement and coordinate cross-functional, geographically distributed teams.
• Support solution design, service creation, commercial proposals, and contract growth.
• Drive continuous improvement and operational efficiency.

Skills

Client-facing experience

Negotiation

Leadership

Stakeholder management

Contract management

Process optimization

Financial management

Matrix teams

Education

Business/Science degree

Job description

We are looking for an experienced Customer Contract Manager to manage the end-to-end client contract lifecycle, including request-to-cash activities, service setup, governance, commercial management, process optimisation, and organic growth.

Key responsibilities:

• Manage client contracts, governance, obligations, risks, quality, and profitability.
• Design and optimise request-to-cash processes.
• Lead client engagement and coordinate cross-functional, geographically distributed teams.
• Support solution design, service creation, commercial proposals, and contract growth.
• Drive continuous improvement and operational efficiency.

Requirements:

• Minimum 5 years of client-facing experience in the telecom or IT industry.
• Strong client relationship, negotiation, leadership, and stakeholder management skills.
• Experience in contract management, process optimisation, financial management, and matrix teams.
• Degree in Business, Science, or a relevant discipline.
• ITIL certification preferred; PMP, PRINCE2, Six Sigma, or similar certifications are advantageous.