Contract Manager

BULL-IT SOLUTIONS LTD; Roma; On-site; EUR 60,000 - 90,000; Full time

Job summary

BULL-IT SOLUTIONS LTD in Roma,Italy seeks an experienced Customer Contract Manager to oversee the full contract lifecycle, from design to delivery, billing, and payment collection. The role emphasizes governance, profitability, and cross-functional collaboration across telecom and IT teams.

Responsibilities include process optimisation, client engagement, and growth through new service proposals while maintaining high-quality service delivery and stakeholder satisfaction.

Qualifications

• Minimum 5 years of client-facing experience in telecom or IT.
• ITIL certification preferred; PMP, PRINCE2, Six Sigma, or similar certifications advantageous.
• Degree in Business, Science, or a relevant discipline.

Responsibilities

• Manage client contracts, governance, obligations, risks, quality, and profitability.
• Design and optimise request-to-cash processes.
• Lead client engagement and coordinate cross-functional, geographically distributed teams.
• Support solution design, service creation, commercial proposals, and contract growth.
• Drive continuous improvement and operational efficiency.

Skills

Client relationship

Negotiation

Leadership

Stakeholder management

Contract management

Process optimisation

Financial management

Team coordination

Education

Bachelor's degree in Business, Science, or relevant discipline

Job description

We are looking for an experienced Customer Contract Manager to manage the end-to-end client contract lifecycle, including request-to-cash activities, service setup, governance, commercial management, process optimisation, and organic growth.

Key responsibilities:

• Manage client contracts, governance, obligations, risks, quality, and profitability.
• Design and optimise request-to-cash processes.
• Lead client engagement and coordinate cross-functional, geographically distributed teams.
• Support solution design, service creation, commercial proposals, and contract growth.
• Drive continuous improvement and operational efficiency.

Requirements:

• Minimum 5 years of client-facing experience in the telecom or IT industry.
• Strong client relationship, negotiation, leadership, and stakeholder management skills.
• Experience in contract management, process optimisation, financial management, and matrix teams.
• Degree in Business, Science, or a relevant discipline.
• ITIL certification preferred; PMP, PRINCE2, Six Sigma, or similar certifications are advantageous.

Some key points outlining the requirements for the new CCM position in Italy.

In addition to the requirements listed below,

• Manage the client’s contract from start to finish —from designing a solution to delivering services, billing, and collecting payment.
• Understand client requests and help create, price, approve, and present suitable solutions.
• Set up clear ways of working so the client and internal teams know how requests, orders, services, billing, and support will be handled.
• Improve processes and service quality , using standard company methods where possible.
• Coordinate the client relationship and internal teams , including communication, meetings, risks, reporting, and contract commitments.
• Support account performance and growth , including contract changes, new service proposals, and basic profit-and-loss oversight on smaller accounts.
• Bring strong client-facing experience , communication and leadership skills, and knowledge of the telecom or IT industry.