EMEA Service Training & Customer Education Leader (Remote)

Beckman Coulter Diagnostics; Ancona; In loco; EUR 56.000 - 83.000; Tempo pieno

Vantaggi offerti da questo lavoro

Enhanced pension plan contributions

Ticket Restaurant

Supplementary health insurance (assicu

Descrizione del lavoro

Beckman Coulter Diagnostics is seeking a Service Training & Customer Education Programs Manager – EMEA to design and enable scalable training across the EMEA region. The role focuses on technical and soft skills, leveraging modern learning approaches to accelerate product adoption and improve customer experience.

Reporting into the Service Transformation Office, you will work with regional leaders, global teams, and external partners to deliver impactful programs while remaining fully remote

Competenze

• Bachelor's degree in Business, Education, Learning & Development, Engineering, or a related field.
• Minimum 5 years of experience in Training, Learning & Development, Customer Education, Service Enablement, or a related function.
• Experience designing and managing training programs across multiple countries and stakeholders.
• Proven project management and stakeholder management skills.
• Strong written and verbal communication skills in English.

Mansioni

• Design and lead Service Training and Customer Education programs across the EMEA region.
• Develop scalable learning strategies, curricula, and learning pathways covering both technical and professional capabilities.
• Drive the adoption of modern learning approaches, including digital, blended, and on-demand learning solutions.
• Ensure training and education programs align with business priorities, customer needs, and service objectives.
• Coordinate training delivery through internal and external partners, trainers, and subject matter experts.

Conoscenze

Strong written and verbalcommunication

English language proficiency

Project management

Formazione

Bachelor's degree in Business, Education, Learning & Development, Engineering, or related field

Strumenti

Learning Management Systems (LMS)

Digital learning platforms

Descrizione del lavoro

Beckman Coulter Diagnostics is seeking a Service Training & Customer Education Programs Manager – EMEA to design and enable scalable training across the EMEA region. The role focuses on technical and soft skills, leveraging modern learning approaches to accelerate product adoption and improve customer experience.

Reporting into the Service Transformation Office, you will work with regional leaders, global teams, and external partners to deliver impactful programs while remaining fully remote