EMEA Service Training & Education Lead (Remote)

Beckman Coulter Diagnostics; Perugia; In loco; EUR 56.000 - 83.000; Tempo pieno

Vantaggi offerti da questo lavoro

Enhanced pension plan

Ticket Restaurant

Supplementary health insurance (assic.

Descrizione del lavoro

Beckman Coulter Diagnostics is seeking a Service Training & Customer Education Programs Manager – EMEA to design, enable, and coordinate modern training and education programs for internal Service teams and external customers across the EMEA region. This role is remote within the EMEA and reports to the Senior Director, Service Transformation Office EMEA.

It focuses on scalable, data-driven learning solutions to strengthen technical and soft skills, improve service effectiveness, and accelerate

Competenze

• Bachelor's degree in Business, Education, Learning & Development, Engineering, or related field.
• Minimum 5 years of experience in Training, Learning & Development, Customer Education, Service Enablement, or related function.
• Experience designing and managing training programs across multiple countries and stakeholders.
• Strong written and verbal communication skills in English.

Mansioni

• Design and lead Service Training and Customer Education programs across the EMEA region.
• Develop scalable learning strategies, curricula, and learning pathways covering both technical and professional capabilities.
• Drive the adoption of modern learning approaches, including digital, blended, and on-demand learning solutions.
• Ensure training and education programs align with business priorities, customer needs, and service objectives.
• Coordinate training delivery through internal and external partners, trainers, and subject matter experts.

Conoscenze

Project management

Stakeholder management

Communication skills

English proficiency

Formazione

Bachelor's degree in Business, Education, Learning & Development, Engineering, or related field

Strumenti

LMS (Learning Management System)

Descrizione del lavoro

Beckman Coulter Diagnostics is seeking a Service Training & Customer Education Programs Manager – EMEA to design, enable, and coordinate modern training and education programs for internal Service teams and external customers across the EMEA region. This role is remote within the EMEA and reports to the Senior Director, Service Transformation Office EMEA.

It focuses on scalable, data-driven learning solutions to strengthen technical and soft skills, improve service effectiveness, and accelerate