Chief Customer Success Officer

CHEP ITALIA Srl; Milano; Hybrid; EUR 45,000 - 65,000; Full time

Job summary

CHEP ITALIA Srl is seeking a Customer Analytics Specialist to proactively analyze customer accounts and support account management with complex issues. You will coordinate onboarding, ensure data integrity in SAP/BW, and drive improvements with Sales, Finance, and Operations.

The role emphasizes customer satisfaction, effective communication, and data-driven insights to enhance service levels in a hybrid work environment in Milan.

Qualifications

• Bachelor or equivalent in Economics or related field.
• 1-3 years in a customer-facing role with KPIs.
• Proficient in SAP, Salesforce, BW, Outlook; advanced Excel; Power BI.

Responsibilities

• Professionally manage and resolve customer inquiries and requests within SLAs.
• Support customer onboarding and account setup with system training as needed.
• Collaborate with Sales, Finance and Operations to ensure smooth customer experience.
• Maintain accurate customer data in SAP/BW and monitor performance metrics.
• Lead continuous improvement and customer retention initiatives.

Skills

SAP

Salesforce

BW

Outlook

Microsoft Excel

Power BI

KPI analysis

Data storytelling

Customer experience

Problem resolution

Teamwork

Taking ownership

Education

Bachelor or equivalent in Economics or related fields

Tools

SAP

Salesforce

BW

Outlook

Microsoft Office

Power BI

Job description

CHEP ITALIA Srl is seeking a Customer Analytics Specialist to proactively analyze customer accounts and support account management with complex issues. You will coordinate onboarding, ensure data integrity in SAP/BW, and drive improvements with Sales, Finance, and Operations.

The role emphasizes customer satisfaction, effective communication, and data-driven insights to enhance service levels in a hybrid work environment in Milan.