Customer Success Manager - Italian Speaking

3181 S&P GLOBAL ITALY S.R.L.; Milano; On-site; EUR 55,000 - 75,000; Full time

Job summary

S&P Global Energy is seeking a Customer Success professional to join our EMEA team in Milan. This individual contributor role focuses on onboarding, education, and enablement, delivering tailored sessions and strategic guidance to ensure customer value and satisfaction.

You will build trusted relationships across customer organizations, monitor data for adoption opportunities, and collaborate across functions to elevate the customer experience. Travel to meet clients may be required.

Qualifications

• Fluency in English and Italian required, with strong written and verbal communication.
• Fluency in any other European languages is an advantage.
• Bachelor's degree in business-related discipline preferred.
• 3+ years of experience in customer success, account management, or similar.

Responsibilities

• Engage proactively with customers to understand needs and ensure value from solutions.
• Onboard customers promptly and conduct remote and in-person training sessions.
• Personalize training sessions based on customer needs and workflows.
• Develop and maintain relationships with key stakeholders to drive adoption.
• Monitor customer data to identify opportunities for further engagement and value creation.
• Serve as a trusted advisor, providing insights to enhance customer experience and success.
• Be the voice of the customer to improve their experience.
• Cross-functional collaboration to create a seamless elevated customer experience.
• Proactive support to anticipate challenges and address them before escalations.
• Continual learning to stay updated on industry trends and product developments.
• Capture customer engagement activities in Gainsight.

Job description

About the Role

Grade Level (for internal use): 10

The Team

You will be part of the EMEA Customer Success team at S&P Global Energy. Part of the wider Customer Experience team at S&P Global Energy, the team focuses on value, trust and delight: ensuring a smooth onboarding, education and enablement of our customers with our solutions. Through proactive and reactive customer engagement the team develops trust and relationship with clients focusing on their needs and goals.

Responsibilities and Impact

Role is an individual contributor role, not a team leader role. Engage proactively with customers to understand their needs and ensure they derive maximum value from our solutions. Successfully and promptly onboard customers and conduct remote and in-person training sessions to educate customers on our products and services as well as personalizing the sessions based on customer needs and workflows. Develop and maintain strong relationships with key stakeholders within customer organizations to drive adoption and satisfaction. Monitor and leverage customer data to identify opportunities for further engagement and value creation. Serve as a trusted advisor, providing insights and recommendations to enhance customer experience and success. Be the voice of the customer to continue improving their experience. Cross functional collaboration: innovate and partner across different functions to create seamless elevated customer experience. Proactive Support: anticipate customer challenges/needs and address them before they escalated. Continual Learning: stay updated on select industry/market/regional trends and product developments to enrich customer engagements. Promptly and accurately capturing customer engagement activities in Gainsight.

What We’re Looking For

• Fluency in English is required, with a demonstrated ability to communicate effectively in verbally and in writing.


• Fluency in Italian is required, with a demonstrated ability to communicate effectively in verbally and in writing.


• Fluency in any other European languages is an advantage.


• Bachelor's degree in business-related discipline is preferred.


• An S&P Global employee at this level would typically have 3+ years of experience in customer success, account management, or a similar role.


• Proficiency in Gainsight, Salesforce or similar is an advantage.


• Industry knowledge (energy, commodities, finance) is an advantage.


• Strong communication skills, both written and verbal.


• Proven ability to manage multiple accounts and projects simultaneously.


• Ability to travel to meet clients.

About S&P Global Energy

At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration. S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more at www.spglobal.com/energy.

What’s In It For You?

Our Mission: Advancing Essential Intelligence.

Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in.

We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values

Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.


• Flexible Downtime: Generous time off helps keep you energized for your time on.


• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.


• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.


• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.


• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to:[e-mail] your request will be forwarded to the appropriate person.

US Candidates Only: Know Your Rights: Workplace discrimination is illegal