EMEA Customer Service & Order Specialist

STMicroelectronics Italia; Agrate Brianza; In loco; EUR 35.000 - 45.000; Tempo pieno

Descrizione del lavoro

STMicroelectronics Italia is seeking a Customer Service - Order Management professional to join the EMEA Customer Service Team in Lombardy. You will manage orders end-to-end, serve as main client contact, and coordinate with Sales, Supply Chain, and Finance to ensure high-quality service.

The role emphasizes accuracy, responsiveness, and cross-functional collaboration, with English proficiency and 1–2 years in related roles expected. €35k–€45k gross annual salary.

Competenze

• Bachelor’s or Master’s degree required.
• 1–2 years in Customer Service, Order Management or Planning.
• Proficiency in Microsoft Excel and Microsoft Office.
• Excellent English communication skills, written and spoken.
• Strong attention to detail and analytical mindset.
• Strong communication and stakeholder management.
• Ability to manage multiple priorities under pressure.

Mansioni

• Manage customer orders from entry to delivery, ensuring accuracy and timely execution.
• Serve as primary point of contact for customers, providing prompt and professional support.
• Coordinate with Sales, Marketing, Supply Chain, Logistics, Finance, Quality to resolve customer issues.
• Monitor order execution, identify risks and drive timely corrective actions.
• Handle customer inquiries, complaints, and requests.
• Contribute to continuous improvement of customer service processes and operational efficiency.
• Strengthen collaboration across organizations and departments.

Conoscenze

Customer service

Order management

Communication

Stakeholder management

Attention to detail

Analytical thinking

Team collaboration

Formazione

Bachelor’s degree

Master’s degree

Strumenti

Microsoft Excel

Microsoft Office

Descrizione del lavoro

STMicroelectronics Italia is seeking a Customer Service - Order Management professional to join the EMEA Customer Service Team in Lombardy. You will manage orders end-to-end, serve as main client contact, and coordinate with Sales, Supply Chain, and Finance to ensure high-quality service.

The role emphasizes accuracy, responsiveness, and cross-functional collaboration, with English proficiency and 1–2 years in related roles expected. €35k–€45k gross annual salary.