Customer Service Representative

STMicroelectronics; Cornaredo; In loco; EUR 35.000 - 45.000; Tempo pieno

Descrizione del lavoro

STMicroelectronics in Lombardy, Italy, seeks a Customer Service professional to manage orders end-to-end, ensuring accuracy and timely delivery. You will be the primary customer contact and collaborate with Sales, Supply Chain, and Finance to resolve issues.

The role requires a Bachelor’s or Master’s degree, 1–2 years in Customer Service/Order Management, strong Excel skills, and excellent English communication. Italian language skills are a plus; hybrid working is possible.

Competenze

• Bachelor's or Master's degree required.
• Experience in Customer Service, Order Management or Planning (1–2 years).
• Proficiency in Microsoft Office, especially Excel.
• Excellent English communication, additional languages a plus.

Mansioni

• Manage customer orders from entry to delivery, ensuring accuracy and timely execution.
• Serve as primary point of contact for customers, providing prompt and professional support.
• Coordinate with Sales, Marketing, Supply Chain, Logistics, Finance, Quality to resolve customer issues efficiently.
• Monitor order execution, identify potential risks and drive timely corrective actions.
• Handle customer inquiries, complaints, and requests.
• Contribute to continuous improvement initiatives to optimize customer service process and operational efficiency.
• Strengthen collaboration across organizations and departments.

Conoscenze

Excel proficiency

English communication

Stakeholder management

Analytical mindset

Formazione

Bachelor's degree or Master's degree

Strumenti

Microsoft Office

Excel

Descrizione del lavoro

OUR STORY

At STMicroelectronics, we believe in the power of technology to drive innovation and make a positive impact on people, businesses, and society. As a global semiconductor company, our advanced technologies and chips form the hidden foundation of the world we live in today.

When you join ST, you will be part of a global business with more than 115 nationalities, present in 40 countries, and comprising over 50,000 diverse and dedicated creators and makers of technology around the world.

Developing technologies takes more than talent: it takes amazing people who understand collaboration and respect. People with passion and the desire to disrupt the status quo, drive innovation, and unlock their own potential.

Embark on a journey with us, where you can innovate for a future that we want to make smarter and greener, in a responsible and sustainable way. Our technology starts with you.

YOUR ROLE

Inside EMEA Integrated Business Management and Sales Operation main organization, you will be part of the EMEA Customer Service Team – Cluster Industrial and Personal Electronics. This role is strategic in our customer experience and operational excellence to ensure consistent and high-quality support across the entire end to end process. The new team member will play key role in delivering an exceptional service level to customers, improving responsiveness, building long-term customer relationships and enabling our sales team to focus on the business growth.

Main tasks:

• Manage customer orders from entry to delivery, ensuring accuracy and timely execution.
• Serve as primary point of contact for customers, providing prompt and professional support.
• Coordinate with Sales, Marketing, Supply Chain, Logistics, Finance, Quality to resolve customer issues efficiently.
• Monitor order execution, identify potential risks and drive timely corrective actions.
• Handle customer inquiries, complaints, and requests.
• Contribute to continuous improvement initiatives to optimize customer service process and operational efficiency.
• Strengthen collaboration across organizations and departments.

We are looking for a

• Bachelor’s degree or Master’s degree
• Preferred previous experience in Customer Service, Order Management or Planning (1 or 2 years).
• Proficiency in Microsoft Office especially Excel.
• Excellent English communication skills, both written and spoken. Additional European languages are considered a plus.
• Strong attention to details and analytical mindset.
• Strong communication and stakeholder's management skills.
• High level of ownership, accountability and problem-solving ability.
• Strong motivation to work in a team with collaborative attitude.
• Strong interpersonal skills for working with cross-functional stakeholders
• Strong resilience and ability to perform effectively under pressure, managing multiple priorities while maintaining a high level of accuracy and professionalism.
• Ability to navigate challenging customer situations and tight deadlines.

The expected salary range for this position is €35.000 – €45.000 gross annual salary (RAL), plus variable pay relevant for the role.

In accordance with the EU Pay Transparency Directive and applicable Italian legislation, this compensation range has been determined based on objective, gender-neutral criteria, including job responsibilities, required skills, relevant experience, qualifications, and market benchmarks. Placement within the range will depend on the candidate’s profile and demonstrated competencies.. We are committed to equal pay for equal work and equal opportunities for all candidates.

ST is proud to be one of the 17 companies certified as a 2025 Global Top Employer and the first and only semiconductor company to achieve this distinction. ST was recognized in this ranking thanks to its continuous improvement approach and stands out particularly in the areas of ethics & integrity, purpose & values, organization & change, business strategy, and performance.

At ST, we endeavor to foster a diverse and inclusive workplace, and we do not tolerate discrimination. We aim to recruit and retain a diverse workforce that reflects the societies around us. We strive for equity in career development, career opportunities, and equal remuneration. We encourage candidates who may not meet every single requirement to apply, as we appreciate diverse perspectives and provide opportunities for growth and learning. Diversity, equity, and inclusion (DEI) is woven into our company culture.

To discover more, visit st.com/careers.