Part-Time Customer Experience Specialist: End-to-End Orders

Edgewell Personal Care Italy S.R.L.

Milano

In loco

EUR 17.000 - 21.000

Part-time

4 giorni fa

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Descrizione del lavoro

Edgewell Personal Care Italy S.R.L. is seeking a Customer Service Specialist in Milan to manage the end-to-end order process with a focus on accuracy and customer satisfaction. The role collaborates with Sales, Supply Chain, and Logistics to resolve issues and ensure timely delivery.

The position emphasizes a proactive customer-service mindset, attention to detail, and strong communication. It is a part-time, 12-month fixed-term contract based in Milan, Italy, with opportunities to contribute to

Competenze

Customer-first mindset and commitment to exceptional service.
Strong attention to detail and accuracy.
Excellent organizational skills and ability to manage multiple priorities and deadlines.
Strong written and verbal communication across email, phone, and virtual tools.
Proactive, solutions-focused approach to customer issues.
Ability to work independently and collaborate with cross-functional teams.
Proficiency in Microsoft Office, especially Excel and Teams; experience with SAP and customer orders.

Mansioni

Manage customer orders accurately from receipt through to delivery, ensuring customer-specific requirements are met.
Coordinate product availability, transportation bookings and delivery schedules to achieve on-time and in-full delivery performance.
Monitor and proactively manage backorders, communicating product availability changes and delays to customers and Sales teams.
Build trusted relationships with customers by providing timely updates on order status, delivery timelines and product availability.
Manage customer enquiries, complaints, claims and returns, coordinating approvals and issuing credit notes where appropriate.
Work closely with Sales, Supply Chain, Logistics and other internal stakeholders to resolve service-related issues efficiently.
Maintain customer master data, procedure manuals and customer-specific product and material codes.
Monitor daily, weekly and monthly performance reports, identifying risks and driving actions to support customer service and OTIF targets.